IMPORTANT NOTE: If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the 20four7VA Team Portal, for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below. You don't need to type all the information in the application form, upload your resume first and see the magic!If you are interested in the job, click APPLY TO POSITION. **** REQUIRED SERVICE: Business SupportREQUESTED EXPERIENCE TIER LEVEL: Senior and Advanced LevelsMIN. HOURS/WEEK: 22.5 hrs/weekSHIFT TIME ZONE: Australia Time ZoneSHIFT HOURS: 11 am-6 pmSHIFT DAYS: Mondays-Tuesdays and Fridays (to introduce Saturdays in a few months)Number of VAs: 1GENDER PREFERENCE: FemaleLANGUAGES SPOKEN/PREFERENCE: EnglishACCENT PREFERENCE: NeutralREGION PREFERENCES: Filipino VAs Call Management: Answer incoming calls promptly and professionally.Handle inquiries and provide accurate information about dermatology services offered by the practice.Direct calls to the appropriate team members when necessary. Customer Service: Address service-related questions from patients and potential clients.Provide clear and concise information regarding treatments, procedures, and other services.Ensure patient satisfaction by offering exceptional customer service. Appointment Scheduling: Schedule, reschedule, and cancel appointments for patients using the practice's scheduling software.Confirm appointments and follow up with patients to ensure they are prepared for their visits.Coordinate with dermatologists and other staff members to maintain an efficient appointment calendar. Administrative Support: Maintain accurate and up-to-date patient records and documentation.Assist with administrative tasks as needed to support the smooth operation of the practice.Manage and organize digital files and correspondence. Communication: Respond to emails and online inquiries in a timely and professional manner.Utilize online communication tools to interact with patients and staff. Proven experience in customer service, administrative support, or a related field.Excellent communication skills, both written and verbal.Strong organizational and multitasking abilities.Proficiency in using scheduling software and other relevant tools.Ability to work independently in a remote environment.Knowledge of dermatology or medical practices is a plus, but not required. APPLICATION SOFTWARE KNOWLEDGEABLE/REQUIRED: none mentioned. training will be provided on all tools CLIENT INDUSTRY: Health and Wellness Competitive ratesWeekly paymentsAnnual rate increase (based on performance)Paid time offPaid holidaysVarious open roles are availableFree training and upskillingConstant support and guidance from managers and mentorsClear schedules and guidelinesA vibrant community always ready to support youAnd more!

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CPT-8147 Medical Customer Support VA