About us

We are professional, agile, engaging and our goal is to to improve our clients’ print procurement experience and help them reduce their carbon footprint by producing their content closer to where it is needed..

Our work environment includes:

Flexible working hours
International workforce
On-the-job training
Relaxed atmosphere
Work-from-home
Casual work attire

Our work environment does NOT include:

Rigid corporate structure
Inter-office drama and competition
Micro-management

Job Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

- Handle incoming customer inquiries via phone, email, or chat in a professional manner

- Assist customers with product information, pricing, and availability

- Process orders, returns, and exchanges accurately and efficiently

- Track project progress and take ownership of client's success

- Conduct outbound calls to follow up on customer inquiries or issues

- Perform data entry tasks to update customer records and order information

- Analyze customer feedback to improve service quality

- Maintain a high level of phone/email etiquette and professionalism at all times

- Be able to work independently with minimum supervision

- Work is fully remote

Requirements:

- Proven experience in a customer service role, specifically in the print and related industries

- Proven experience in the printing industry and demonstrate familiarity with industry terms and processes

- Residence in the USA Eastern time zone (or able to work EST hours) to coincide with our clients work hours

- Excellent communication skills in English (additional languages are always a plus)

- Proficient in data entry (proficiency with MS Excel is a MUST) and CRM software

- Ability to respond to customer needs and provide suitable solutions

- Multitasking abilities to handle multiple inquiries simultaneously

Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. Apply now to become a valuable part of our customer service team!

Job Types: Part-time, Contract

Pay: $18.25 - $24.75 per hour

Expected hours: 10 – 20 per week

Benefits:

Flexible schedule
On-the-job training
Work from home

Application Question(s):

How many years of Project Management experience do you have?

Education:

Associate (Required)

Experience:

Printing Industry or Graphic design: 5 years (Required)
Customer service: 5 years (Required)

Work Location: Remote

AA Global Printing Inc.

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