About Assistantly

Assistantly places exceptional support talent into fast-moving companies where customer experience is mission-critical. As part of our evergreen Customer Support roster, you’ll be matched with businesses that need dependable, proactive, resourceful specialists who can communicate clearly and solve problems quickly.

You’re supported with coaching, clear expectations, and long-term placement — not short-term tickets.

This isn’t freelance or temporary work. It’s a long-term career pathway designed for impact, stability, and advancement.

About the Role

As a Customer Support Specialist, you’ll be the voice of the brand you’re matched with. You’ll help customers, solve problems, escalate issues when necessary, and maintain high-quality communication at all times.

We look for individuals who are empathetic, proactive, solution-oriented, dependable, critical thinkers, and willing to work hard to create great experiences.

Responsibilities

Respond to customer inquiries via email, chat, or phone
Solve problems quickly using provided SOPs and judgment
Maintain accurate records in the CRM or support tools
Escalate complex cases to internal teams
Support onboarding, troubleshooting, and follow-up processes
Prepare support summaries or reports as needed
Maintain a high standard of written and verbal communication
Look for patterns and suggest improvements to the support process

Non-Negotiables

3+ years of customer support or client-facing experience
Excellent English (written + spoken)
Strong emotional intelligence and communication
Dependable, trustworthy, and consistent
Proactive and able to make decisions using good judgment
Fast learner with strong attention to detail
Experience with helpdesk tools, CRMs, or ticketing systems
Calm under pressure and solutions-oriented

Benefits

Competitive salary
Paid US holidays
Paid wellness days
Health & wellness allowance
Monthly profit sharing
Upskilling in customer experience, communication & AI tools
Long-term placement opportunities
Dedicated Success Manager for coaching and growth

Assistantly

New Jobs

Customer Support Specialist (Mid-Level, Full-Time)