About the company:
Audien Hearing (audienhearing.com) is America's #1 over-the-counter (OTC) hearing aid company. We provide high-quality, affordable hearing aids to help improve the standard of living for anybody who struggles with hearing loss (1 in 5 people). While traditional hearing aids cost between $2,000-$4,000 per pair, ours can be purchased for as low as $100 (with prices increasing depending on the model). With nation-wide distribution, our products are offered in over 4,400 Walmart stores across the United States, on Amazon, QVC, and more; we are expanding into BestBuy, Walgreens, CVS, and more. Our company is growing quickly, rooted in the mission of providing affordable hearing for all.

About the role:
Our fast-growing team is seeking detail-oriented, empathetic customer service reps to help manage all customer inquiries. This is an opportunity to not only make a positive difference in the lives of our customers, but also provide an essential role for our business. Please see requirements below.

Job requirements:

Minimum 3 years of customer service experience for U.S. companies
High level of verbal/written communication and comprehension in English (C level preferred)-- this is a must
Has experience with technical support and sales
Experience catering to senior customer base
Ability to build strong relationships with customers
Comfortable offering/pitching upsells to customers
Ability to manage high-volume inbound / outbound calls
Email support experience
Flexible and adaptable to the environment of a rapidly growing startup; ambition is also welcome
Most importantly, we need reps who are kind, compassionate, and empathetic to our customers-- they always come first.

Compensation:
Starting pay is $8hour, with bonuses based on performance. We offer the ability to grow and frequently promote internally.

Steps to apply (READ THIS BEFORE APPLYING):
To help us narrow down the selection, we require all applicants to submit a short video (1-3 minutes) speaking in English to the camera. Please feel free to use the following prompts for your video:

Introduce yourself - share why you are passionate about customer service
Share your professional history that prepares you for this role
For fun-- introduce yourself and share what makes you happy

Use Loom.com to record your video and share it in one link.
We will only contact applicants who are able to submit a pre-screening video.

Thank you so much for your time-- we look forward to getting to know you!

Best,
Matt Riback
VP of Strategy at Audien Hearing

Audien Hearing

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