Benefits:

vacation
sick time
401(k)
Bonus based on performance

Call Center / Scheduling Representative
Job Type: Full-Time
Schedule: Wednesday Friday , 9:00 AM 6:00 PM

Initial training in Burbank / Glendale, then Remote

Required Qualifications

High school diploma or equivalent
Fluent in Armenian (required)
Previous dental or medical call center experience strongly preferred
Excellent verbal and written communication skills
Strong customer service and organizational abilities
Experience with dental software (Open Dental preferred)
Punctual, dependable, and committed to fixed schedule

Job Responsibilities

Patient Communication & Scheduling

Answer and manage high-volume inbound calls with professionalism and courtesy
Schedule, confirm, and adjust patient appointments using dental software
Provide accurate information on services, insurance, and office policies
Handle appointment changes, cancellations, and inquiries promptly
Make outbound calls for reminders, follow-ups, and schedule fills

Coordination & Documentation

Maintain accurate and detailed patient notes in scheduling system
Coordinate with clinical and front office staff to optimize provider schedules
Ensure all calls, inquiries, and appointments are documented properly

Compliance & Confidentiality

Adhere to HIPAA standards and maintain strict patient confidentiality
Follow internal office protocols and communication guidelines
Support a respectful, patient-centered communication environment

*The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.*

Job Benefits

Paid and Unpaid Vacation
Sick Leave: 40 hours paid sick days annually.
Company Paid Holidays: 5 major holidays per year
Performance Based Incentives may be available

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law

Flexible work from home options available.

BrightCraft Dental & Laser

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