International Operations Director, Capital One Software (Remote)

Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.

Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.

We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As an International Operations Director, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market.

Role Summary

The International Operations Director will be responsible for overseeing and optimizing all operational aspects of Capital One Software's international expansion. This role requires a strategic leader with a strong background in global operations, cross-functional team leadership, and a deep understanding of software development and delivery processes. The successful candidate will drive efficiency, scalability, and excellence across our international operations, ensuring seamless integration with our global business objectives.

Responsibilities:

Legal & Compliance: Serve as the primary point of contact for legal counsel to ensure compliance with all international regulations, including GDPR, data residency requirements, and local business laws. Manage the process of securing all necessary licenses and registrations.
Go-to-Market (GTM) Localization: Collaborate with marketing and sales teams to ensure all GTM materials, from product collateral to sales decks, are culturally and linguistically adapted for each target market.
Technical & Product Rollout: Work with product and engineering teams to define and roadmap technical requirements for internationalization, including data localization, platform performance, and currency/payment processing. Ensure a seamless product launch in new regions.
Logistics & Partner Management: Oversee all logistical aspects of international operations, including defining the ideal go-to-market model (direct sales, channel partners, etc.) and managing relationships with local partners and vendors.
Cross-Functional Leadership: Act as the central hub for international expansion, coordinating efforts across all departments, including sales, marketing, engineering, legal, finance, and customer success.
Budgeting & Reporting: Develop and manage the budget for international operations. Provide regular updates to the executive team on key performance indicators and progress toward expansion goals.
Ability to travel internationally as required.

Basic Qualifications:

Bachelor's degree
At least 8 years of experience in international project management, international legal compliance, or international operations at a regulated company
At least 5 years in an international or global capacity within the software or technology industry
At least 6 years in people management
At least 5 years of software development lifecycle (SDLC) and agile methodologies experience

Preferred Qualifications:

Master's degree, Juris Doctor, or MBA
Experience in the B2B SaaS industry, preferably within the data management, data security, or cloud technology sectors
Proficiency in multiple languages (some examples include: French, German, Spanish)
Demonstrated ability to work effectively in a fast-paced, matrixed organization
Demonstrated ability to understand the operational and legal complexities of global expansion, particularly in the EU / APAC (European Union/ Asia-Pacific) region

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $205,400 - $234,400 for Director, Chief of Staff
Richmond, VA: $205,400 - $234,400 for Director, Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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International Operations Director, Capital One Software (Remote)