About you:

We’re looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You’ll sit at the intersection of our support, engineering, and data migration teams – a true technical generalist who enjoys variety.

This is a great fit for a strong developer who wants to take full ownership of debugging, fixing, and enhancing real-world product issues that impact doctors and patients.

You’ll work on:

Investigating and resolving bugs or issues raised by our team of Customer Support Specialists.
Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic)
Writing Ruby scripts and jobs for post-migration data cleanup or updates
Collaborating with developers and support staff to triage, prioritise, and resolve issues
Delivering small fixes to production regularly and reliably

What we are looking for:

Strong experience with Ruby on Rails (Rails 7, Ruby 3.4)
Proficiency with React, TypeScript/JavaScript, and PostgreSQL
Comfort working in a Linux-based environment (AWS ECS, command line)
Great debugging and troubleshooting skills – you enjoy getting to the root of problems
Fluent, friendly communication – especially with non-technical users
A proactive, independent mindset – you get things done without hand-holding
You must be located within GMT/BST ±3 time zones and available during UK working hours (typically 9am–5.30pm)

Nice to have:

Sysadmin experience
Experience supporting SaaS products or working closely with support teams

Why join Carebit?

Fully remote with flexible working, based around UK hours
Meaningful product used by thousands of doctors and patients every day
Calm, supportive, and highly autonomous culture
Direct involvement in product decisions and fixes that impact real people
Competitive salary – up to £80k / $100k depending on experience

Carebit

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Senior Support Engineer