Position Summary:

The Behavioral Health Integration Specialist provides non-clinical administrative and documentation support for CareLock LLC’s Behavioral Health Integration (BHI) program. This is a non-clinical, administrative position with no direct patient contact. The primary focus of this role is reviewing patient charts, completing and maintaining BHI documentation, tracking required information, supporting care-plan documentation, and ensuring all records are complete, accurate, and compliant with established CareLock workflows, AZDHS regulations, and HIPAA standards.

Key Responsibilities:

·Review patient charts for BHI documentation requirements.

·Complete and maintain accurate BHI documentation within the EHR.

·Review existing clinical documentation and ensure applicable information is accurately reflected in BHI records.

·Maintain and update BHI care-management documentation and care plans based on information contained within the medical record.

·Review documentation related to behavioral health screenings, including PHQ-9 and GAD-7, when applicable.

·Track required BHI documentation and identify incomplete or outstanding charting.

·Review charts for missing information and route documentation needs to the appropriate clinical team member.

·Document applicable administrative and care-coordination activities.

·Maintain accurate documentation of applicable BHI time and activities when required.

·Ensure charts and documentation are completed within established CareLock timeframes.

·Support providers and clinical staff by maintaining organized and accurate BHI records.

·Follow established BHI workflows and documentation standards.

·Maintain productivity and accuracy expectations while managing a high volume of patient charts.

·Maintain strict compliance with HIPAA, patient confidentiality requirements, and CareLock policies and procedures.

·Other duties and responsibilities as assigned.

Required Qualifications:

·Must be at least twenty-one (21) years of age

·High school diploma or equivalent

·Previous experience in medical documentation, behavioral health administration, care management, medical records, medical assisting, healthcare administration, or related healthcare role.

·Experience working within an EHR/EMR specifically EClinical Works.

·Strong written communication, grammar, spelling, and documentation skills.

·Excellent attention to detail and organizational skills.

·Ability to accurately review and interpret information contained within medical records.

·Strong computer and data-entry skills.

·Ability to work independently and manage a high volume of documentation.

·Understanding of HIPAA and patient confidentiality requirements.

·Core understanding of basic medical terminology and clinic-based office procedures.

·Proficiency utilizing basic computer systems and applications, including Microsoft Office Suite.

·Excellent customer service skills with the ability to communicate clearly and effectively.

·Proven ability to multi-task, prioritize a shifting workload, and strictly interpret and uphold clinic policies and procedures.

·Level 1 Arizona Fingerprint Clearance Card (or willingness to obtain).

Preferred Qualifications:

·Previous experience with Behavioral Health Integration (BHI) documentation.

·Experience with eClinicalWorks (eCW).

·Experience with PHQ-9, GAD-7, behavioral health documentation, and care plans.

·Experience with Medicare and/or Medicaid documentation requirements.

·Experience in a primary care or behavioral health setting.

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Behavioral Health Integration Specialist