Who We Are

Carnegie provides innovative, high-performance product solutions to the architecture and design community. We embrace collaboration with like-minded creative partners and demonstrate that great design can thrive without negatively impacting the planet. For 75 years, Carnegie has been committed to being forever PVC-free, developing the first plant-based textile, Xorel™. Carnegie continues to be recognized as the industry’s first textile company in our market to be a certified B Corp.

The Opportunity

The Carnegie Client Experience Team is seeking a talented and motivated Order Entry Specialist with prior, demonstrated success in customer service and order processing within the textiles industry. This role is ideal for someone who has foundational experience in the field and is ready to expand their skillset in a fast-paced, collaborative, and mission-driven environment.

As a Carnegie Order Specialist, you are responsible for processing orders from various sources: web, phone, & email. Specialists will be able to communicate well to both internal and external clients about available products and status of any order..

Client Order Processing

Accurately process and complete international and domestic reserves and orders
International reserves and orders
Domestic reserves and orders
Sample orders (Carnegie and Kirei)

Service Inbox(s) Management

Assist with the management of Service, Samples, International, and Personal inbox
Provide timely responses to customer needs, inquiries, and concerns
Assist with phone, email or web-based concerns and questions. Connect to appropriate party.

Required Qualifications

Highly proficient with Microsoft Office and Google Workspace tools
Salesforce or CRM systems knowledge
Excellent customer service skills
Attention to detail
Excellent written and verbal communication skills
Friendly, energetic, self-motivated team player
Active organizational and listening skills
Punctual, proactive, and hardworking
Highly organized with exceptional time management skills
Positive, self-starting attitude with a willingness to learn and grow
Ability to manage multiple tasks and meet deadlines in a dynamic team environment
Valid U.S. work permit required

Preferred Qualifications

Experience working with in the Textile Industry
Experience working with sustainable materials

Job Details

Full-Time, Monday to Friday
Available to support service hours of 8-5 PST

Total Reward Benefits

This role is eligible for a competitive beneﬁts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement match plan; ﬂexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; commuter benefits; and other company beneﬁts.

At Carnegie, we are committed to creating an inclusive environment for all employees. We welcome individuals from diverse backgrounds, abilities, and perspectives to apply to our open positions.

Job Type: Full-time

Pay: $45,000.00 - $47,000.00 per year

Benefits:

401(k)
Employee assistance program
Flexible schedule
Flexible spending account
Health savings account
Professional development assistance
Tuition reimbursement

Experience:

Order entry: 2 years (Required)

Work Location: Remote

Carnegie Fabrics

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Order Entry Specialist