General Information

Department - Membership

Reporting to - Membership Director

Start Date - Immediate

Salary - US$50,000 - US$55,000/annual

Coaching.com

Coaching.com is on a journey to harness the power of coaching and activate human potential worldwide. Our mission is to elevate the quality of professional coaching by providing a comprehensive platform that empowers coaches with best-in-class content and enables the delivery of coaching services seamlessly and at scale.

ROLE PURPOSE

We are seeking an enthusiastic and experienced Membership & Community Manager to lead the development and delivery of the Coaching.com Membership and Online Community. In this pivotal role, you will ensure our membership program consistently exceeds expectations by delivering exceptional educational services; enhancing member engagement, increasing retention, and driving sustainable growth. If you are proactive, confident, detail-oriented, and have a passion for supporting professional development while fostering a sense of community, we’d love to hear from you.

RESPONSIBILITIES

The Membership is centered on delivering high-quality online education through weekly webinars, community events, and a dynamic online community. The Membership & Community Manager is responsible for the effective delivery of these experiences and ensuring a consistently high-quality member experience. This includes planning, coordinating, and improving programs, events, and member-facing initiatives to enhance engagement and value.

A core part of the role is ownership of Coaching.com’s Online Community—shaping the day-to-day experience, overseeing content, facilitating meaningful engagement, and fostering a vibrant, supportive environment where members can connect, learn, and grow.

Key Responsibilities Include:

Membership Project Management:

● Plan and manage membership-related projects from conception to completion.

● Develop and maintain project timelines, ensuring deliverables are met within scope and budget.

● Coordinate with internal teams and external stakeholders to streamline project execution.

● Monitor and report on project progress, addressing risks and obstacles proactively.

● Schedule meetings, prepare agendas, take notes, and share follow-up action steps with involved stakeholders.

● Create and implement new processes and workflows as required.

Membership Delivery & Experience:

● Oversee the onboarding process for new members, ensuring a smooth and welcoming experience.

● Provide responsive and high-quality member customer service; supporting members to ensure a positive and consistent experience throughout their journey.

● Manage the creation and delivery of membership resources, tools, and materials.

● Ensure timely communication and updates to members regarding events, benefits, and initiatives.

● Collaborate with the marketing team to drive membership acquisition and retention strategies.

● Deliver live sessions on Zoom, including session support, hosting, logistical coordination, scheduling, and content preparation.

● Manage member communication, including writing copy, approving designs, creating and scheduling email campaigns, tracking performance metrics, and optimizing communications.

● Organize and deliver various online events, workshops, and networking opportunities throughout the year, including the annual Coaching.com Summit.

Community Management:

● Oversee the Coaching.com online community to foster a vibrant, supportive, and high-value member experience.

● Develop and manage a community content calendar, including discussion prompts, resource sharing, updates, and ongoing engagement activities.

● Actively facilitate member participation by welcoming new members, responding to posts, and encouraging peer-to-peer interaction.

● Monitor community activity to identify trends, needs, and opportunities to improve engagement.

● Implement moderation practices to ensure community guidelines are upheld and a positive environment is maintained.

● Collaborate with cross-functional teams to integrate community insights into membership programming, content development, and engagement strategies.

Team Leadership:

● Lead and manage Membership Coordinators to effectively execute membership initiatives, including:

Volunteer Coordination
Speaker Management
Customer Support

KEY COMPETENCIES

● Project Management Experience: At least 3 years of experience in digital project/program management in a remote environment. Experience in digital events is desirable but not required.

● Strong Communication: Excellent interpersonal, written, and verbal communication skills in English, with the ability to work with diverse customers and stakeholders globally.

● Organizational Skills & Analytical Thinking: Data-driven and meticulous in your organization and approach to projects. You thrive on structure and efficiency.

● Results Driven: A dynamic self-starter who can work independently, using initiative to achieve goals and find creative solutions.

● Collaboration & Leadership: Experience working with cross-functional teams and motivating others to achieve goals.

● Adaptability: Thrives in a fast-paced, high-intensity work environment, and proactively manages challenges in remote collaboration.

● Confident in Public Speaking: Comfortable and composed speaking to large audiences in live online sessions, meetings, and events.

● Technical Proficiency: Proficiency in Zoom, Google Workspace, Circle, and project management tools such as Asana.

● Community Ownership & Engagement Expertise: Experience managing online communities with full ownership of the member experience. Ability to foster meaningful participation, facilitate discussions, maintain community standards, and proactively evolve the community’s structure, culture, and engagement strategy.

● Content Creation & Curation: Ability to develop, curate, and schedule engaging content that drives interaction and supports member learning and connection.

BENEFITS

● Flexible Work Environment: Remote work with flexible hours (at least half of your working hours must overlap with Eastern Time/New York time).

● Unlimited Paid Time Off: Enjoy unlimited* PTO to relax and recharge (*at the discretion of your Manager).

● Professional Growth: Access to continuous learning opportunities and resources.

● Collaborative Culture: Be part of a supportive, innovative team.

● Industry Impact: Contribute to a platform that empowers coaches and promotes professional development.

● Competitive Compensation: A competitive salary and benefits package tailored to your expertise.

HOW TO APPLY

Please fill out the APPLICATION FORM, following the outlined instructions.

In your application, you’ll:

1. Provide basic information & answer application questions.

2. Upload your resume/CV.

3. Upload a cover letter (2–3 paragraphs) describing why you want to work with us

and what specifically qualifies you for this position.

4. Submit a short video.

If your application is shortlisted, you will be invited to participate in an interview conducted via Zoom. Good luck!

Coaching.com

New Jobs

Membership & Community Manager