Are you commercially savvy, technically capable, highly organised and great with people? Do you speak fluent German and want to help clients get the most out of a world-class SaaS platform?

Then this is the role you have been looking for. Join a lean-by-design, fast-growth and globally recognised B2B SaaS company as a product specialist focused on the DACH+ markets.

Our much-loved products are in high-demand and proven to make a difference to our clients' lives. You'll be supporting these clients with everything they need to discover, use and ultimately advocate for our software products through clear pre-sales discussions, tight onboarding and responsive, friendly support.

SaaS experience (selling and/or supporting) is mandatory. Strong communication skills, patience, curiosity, keenness to learn, and friendliness are key to success in this role. A strong commercial instinct will set you apart.

Join our Rebel Alliance

Creative Force is experiencing tremendous growth and as we scale our efforts in 2025 and beyond, we’re looking for enthusiastic and commercially astute individuals to join our diverse team of Jedis.

You'll be a respected member of our remote global Client Success team and will be well supported with the tools, knowledge and answers you need to provide exceptional levels of service.

In time, you’ll master the Force: knowing how to work across departments, align with different teams and draw on collective expertise to support our clients. You’ll have the backing you need at every turn to develop that understanding with confidence.

Responsibilities

Help prospects find the specific value they seek (“this is the product you are looking for”)
Learn to be a product expert and confidently demonstrate and answer product questions with clients and prospects
Grow to be an expert in SaaS for recognition programmes, with our support
Provide technically accurate responses after carefully testing necessary scenarios
Collaborate with our diverse international team to push us on the leading edge of our fields
Onboard and support DACH+ clients on tight schedules
Respond quickly (we’re big on speed)
Identify and report common user issues for product improvement
Able to really listen to people, get to the heart of the issue and see it through to resolution
Convey appreciation and respect to our clients at all times
Strive to build trusting relationships based on honesty and transparency

Essentials

You are a native German speaker with business-level English fluency
You’re located in Germany or somewhere in Europe (UTC +1 or +2)
Minimum 3 years SaaS experience in a technical pre-sales/support role
You have fantastic interpersonal skills and are an excellent communicator, verbal and written
A sharp commercial instinct is a major advantage. Guide conversations with purpose and spot opportunities to add real value!
You love to talk to people. Four-five meetings a day only makes you more energetic!
You love solving problems and helping others solve theirs
You write in well constructed sentences and pay attention to detail
Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don't need to know how to work them but you must know about them (well enough)
You’re super organised and process oriented. You are comfortable using multiple software for various aspects of the role. We have a process (and tool) for everything!
You can work independently, are self-motivated, but enjoy being part of a team
Working remotely suits you perfectly, your natural work ethic makes you a high performer!
You have access to fast, reliable internet and a dedicated space to work without distractions

Creative Force

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Product specialist Jedi (German-speaking)