Sr. IT Support Specialist

Location: Remote - PST only

Type: Contract – 3+ months with potential to extend or convert to full time
Shift: 10AM - 6 PM PST

Responsibilities

· Provide day-to-day Help Desk and end-user support, including responding to calls, tickets, service requests, incidents, and technical issues.

· Provide Tier 2 support and serve as an escalation resource for more complex hardware, software, application, access, connectivity, and other technology issues.

· Take ownership of technical issues and work proactively with users, other IT teams, and vendors through resolution.

· Install, configure, maintain, troubleshoot, and support computers, mobile devices, peripherals, applications, and other company technology.

· Support the deployment, configuration, management, maintenance, and lifecycle of end-user technology using imaging, endpoint-management, software-deployment, remote-support, and related technologies.

· Support enterprise technologies including virtual and cloud-based environments, remote access, authentication, printing, and other systems used by the organization.

· Collaborate with other IT teams and vendors to troubleshoot issues, implement solutions, and support business and technology needs.

· Participate in the evaluation, testing, implementation, upgrades, migrations, and ongoing support of new and existing technologies.

· Participate in IT projects and initiatives as directed by management.

· Provide technical guidance, knowledge-sharing, and assistance to other IT Support team members.

· Create and maintain technical documentation, procedures, knowledge articles, troubleshooting guides, and training materials.

· Train and assist employees with technology usage and troubleshooting when appropriate.

· Maintain accurate support, asset, inventory, and equipment records in applicable company systems.

· Identify opportunities to improve technology, support processes, documentation, automation, and the overall end-user experience.

· Maintain knowledge of current and emerging technologies relevant to the organization’s environment.

· Maintain a high degree of customer service and follow established IT service-management, security, operational, and company practices.

Qualifications

· Bachelor’s degree in Information Technology, Computer Science, a related field, relevant technical certifications, or equivalent practical experience.

· 3–5+ years of progressively responsible IT support, desktop support, endpoint support, or related technical experience.

· Strong working knowledge of Microsoft Windows operating systems, Microsoft 365, and enterprise end-user computing environments.

· Experience troubleshooting hardware, software, applications, connectivity, authentication, remote-access, and other end-user technology issues.

· Experience with endpoint management, software deployment, imaging, patching, remote support, mobile-device management, and related enterprise technologies.

· Working knowledge of cloud, virtualization, virtual desktop, security, authentication, and remote-access technologies.

· Strong analytical, troubleshooting, and problem-solving skills with the ability to independently resolve complex technical issues.

· Ability to effectively prioritize and manage multiple responsibilities in a fast-paced environment.

· Strong written, verbal, customer-service, and interpersonal communication skills.

· Ability to work independently and collaboratively with users, team members, management, other IT teams, and external vendors.

· Relevant technical certifications and continued technical education are desirable.

Travel / Physical Requirements

· Travel may be required based on business needs.

· Ability to lift, move, install, and handle technology equipment weighing up to 30 lbs.

· Occasional after-hours support may be required based on operational or business needs.

DEXTER TECHNOLOGIES INC

New Jobs

Sr IT Support Specialist Remote PST