About us
Diamond Care Transportation provides non-emergency medical transportation (NEMT) across the DC Metropolitan area, including wheelchair-accessible trips, for broker partners.

About the role
This isn’t just answering phones and assigning trips. You’ll build driver schedules ahead of time, run the day-to-day operation, and be the first person to fix problems when they come up. Drivers and riders will come to you with questions, and you’ll be expected to know the answers, including our company policies. You’ll work directly with the owner, take direction from him, and carry it out with the drivers. It isn’t a supervisor title, but the role has real operational responsibility.

What you’ll do

Build daily, weekly and monthly driver schedules ahead of time using our scheduling tools
Claim and manage trips on broker portals (MTM, Verida and others)
Dispatch and adjust trips in real time when riders cancel, drivers run late or schedules change
Coordinate with drivers throughout the day and make sure they follow company policy
Handle rider, facility and broker calls with good customer service
Fix problems first and escalate to the owner only when needed
Keep accurate trip records and documentation

What we’re looking for

Several years of NEMT experience, dispatch or scheduling preferred
Hands-on experience with broker portals such as MTM and Verida
Tech-savvy: comfortable learning new apps and the custom tools the owner builds (we use Bambi, Deputy and more)
Customer service experience
Organized and calm under pressure, with good judgment about what to handle and what to escalate
Clear communication with drivers, riders and management
A reliable home workspace with a computer and internet

This is a remote position.

Diamond Care Transportation

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