Expedition Expectations

As a key member of the Operations Team, the Senior Travel Consultant will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Work Location & Hours

Work Model: 100% Remote

Hours: Preferably 9:00 AM – 6:00 PM CST; alternatively 8:30 AM – 5:30 PM CST

Passport to Success

Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
Operates within detailed procedures
Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
Ensures compliance of a client's travel policy while utilizing DT preferred vendors to maximize profit
Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Going the Extra Mile

Minimum 5+ years' experience providing domestic and international travel arrangements
High proficiency using Airline GDS Amadeus (preferred)
Must demonstrate thorough knowledge of airline ticketing rules and regulations
Proficient in producing lowest logical airfare within client's policy
Understands international airfares and international ticketing
Proficient in Internet searches and online booking processes
Thorough working knowledge of exchanging, reissue of tickets
Must be able to thoroughly read, understand and follow client travel policies and guidelines
Thorough understanding of Reading each companies information and following guidelines of their policy
Previous experience handling Corporate / VIP clientele
Excellent communication skills via email and phone
Superior customer service skills
Ability to meet and exceed required performance standards
Accurate and detail oriented
Work well under pressure and have the ability to deal with change and adversity
Working knowledge of Microsoft Office, including Word and Excel
Works well independently as well within a group
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you're passionate about innovation and ready for what's next, we'd love for you to join us!

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: Direct Travel

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly's Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

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