We are seeking tech-savvy, customer-focused individuals to join our Customer Care team as Remote Customer Care Representatives. In this role, you will respond to customer inquiries through email, chat, and phone, delivering professional and timely assistance.

This is a remote, full-time position with opportunities for performance-based pay increases and long-term career growth.

Responsibilities

Respond to customer inquiries with professionalism and empathy
Resolve issues efficiently to ensure customer satisfaction
Meet productivity targets and service quality standards
Adhere to company policies and procedures
Escalate system or service issues when necessary
Perform other duties as assigned

Schedule

40 hours per week
Must be available for scheduling during operating hours: 5:00 AM – 6:00 PM PT, 7 days a week
Typical shifts may include: 5:00 AM–2:00 PM, 6:00 AM–3:00 PM, 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, 9:00 AM–6:00 PM
Remote training provided

Qualifications

Excellent verbal and written communication skills
Ability to type at least 50 words per minute
Tech-savvy and a fast learner
Customer-oriented and able to work well under pressure
Experience with Zendesk is a plus
College degree or equivalent preferred

Work-From-Home Requirements

Desktop or laptop (2021 or newer, Mac or PC) with the most recent operating system
Voice-capable headset and webcam (to be reimbursed after hire)
High-speed internet (minimum 100 Mbps) via ethernet or strong Wi-Fi
A dedicated, quiet workspace free from distractions

Company Description

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Express Employment Professionals

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Work from home customer service position