Service Design Consultant

Location: Katowice - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Join EY GDS Poland – part of EY’s global integrated service delivery network – as a Senior Consultant in Service Design.
Be part of a global team of innovators, gain international experience, and collaborate with leading market players, multinationals, and innovators. Help businesses create user-centered, efficient, and impactful services.

The opportunity

We are looking for a passionate Service Designer or Product Designer with a strong focus on Customer Experience (CX) who can seize opportunities for enhancing user experience and business efficacy. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success.

Your key responsibilities

Conduct user research to uncover needs and pain points.
Map processes and identify improvement opportunities.
Create service blueprints, journey maps, and personas.
Co-create concepts and solutions with stakeholders.
Prototype and test designs for feasibility and impact.
Facilitate workshops and collaborative design sessions.
Monitor service performance and gather feedback.
Stay current with industry trends and best practices.
Define success metrics and track progress.

To qualify for the role, you must have

Bachelor’s degree in design, Human-Computer Interaction, or a related field.
3+ years of proven experience in Service Design, Customer Experience design, or Product Design
Proficiency in design tools (e.g., Miro, Mural, Figma, Adobe Creative Suite) and ability to prototype and prepare visuals.
Strong portfolio showcasing your successful service design implementation.

Ideally, you’ll also have

Proficiency in additional languages (e.g., German or French).
Knowledge of User Research, Usability Testing, and Analytics.
Knowledge of product management and customer experience
Experience in working with prototyping tools and graphical software.

What we look for

Proficiency in Design Thinking and User-Centered Design methodologies.
Open-minded, proactive, and eager to tackle challenges while continuously learning.
Ability to apply agile methods and collaborate effectively to deliver service solutions.
Passion for design and commitment to iterating and improving services.
Interest in working in a global, intercultural environment.
Willingness to step outside your comfort zone, travel, and build strong cross-cultural relationships.
Motivation to achieve and go the extra mile.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

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Service Design Consultant