EZ Health is looking for Wellness Coaches who want to spend their day making life simpler for older adults navigating health care, benefits, and everyday needs.

The work happens over the phone. It suits someone patient, warm, and genuinely curious about other people's lives. A lot of the seniors we serve are worn down by appointments, prescriptions, referrals, rides, and paperwork. They can usually tell something isn't working, but they don't know who to call or what question to ask first.

You become the steady voice on the other end of the line — the person who actually listens, digs into the real problem, and helps them leave the call with a plan.

This isn't a call center. Your caseload stays small, typically 20 clients or fewer, which means you get to know people, follow through on what you promised, and stick with them over time.

The day to day

In this role you might:

Call clients to check in and see how things are going
Ask the kind of questions that surface what's really getting in the way
Get clients ready for upcoming appointments, then circle back afterward
Walk through benefits, referrals, and next steps in language that actually makes sense
Work directly with clinics, pharmacies, insurers, and local organizations
Set up practical help — rides, meal support, medication access, community programs
Find another way in when the standard process stalls out or goes nowhere
Write clean, useful notes so the rest of the team can pick up where you left off
Close the loop every time, so no one is left wondering what happened

What we're looking for

A health care background is a nice bonus, not a requirement. What matters more is how you listen, how you think, and whether you finish what you start.

This could be a good match if you:

Genuinely like talking with older adults and don't mind being on the phone all day
Are at ease picking up the phone and making the first call
Go beyond the script and ask the obvious follow-up question
Can take something complicated and explain it simply, without rushing
Stay steady when someone is frustrated, confused, or not sure what they need
Keep track of a dozen loose ends at once without losing any of them
Own your work and don't need chasing
Are comfortable with email, Google Docs, Google Sheets, and web-based tools
Get satisfaction from solving messy, real-world problems for real people

We lean on technology and AI to keep the work organized, but the heart of this job is judgment, warmth, and persistence — none of which a tool can do for you.

Details

Location: Remote
Type: Contract
Hours: Part-time or full-time
Minimum commitment: 28 hours per week
Cap: 40 hours per week
Schedule: Weekdays, daytime
Pay: 28 to 38 USD per hour, depending on experience
Growth: Room to take on more and earn more as you go

Benefits

Flexible schedule
Paid training
Referral program

EZ Health

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Wellness Coach (Remote)