About The Role

We build simple scheduling and appointment reminder tools that help small businesses run their business smoothly and keep their schedules optimized. We’re hiring a part-time, as-needed Growth & Marketing Coordinator to own projects across digital marketing activities, customer support, reporting, and lightweight product coordination. You’ll be our Swiss-army teammate—comfortable switching between writing crisp help docs, answering a tricky support thread, shipping a landing page tweak, and spinning up an A/B test.

Engagement: Part-time, hourly, work-as-needed. Flexible hours. Remote.

About You

You’re a self-starter that requires little direction and are happy to take some general instructions and take it from there. You love to deliver results and aren’t interested in wasting your time making power point presentations or attending lots of meetings talking about what you should do. You just want to get it done.

You might be early in your career looking for more experience and responsibilities or you’ve got plenty of experience, but you want to dial it back a bit and work part time on your own hours. Either way, you care about doing good work and you’re able to deliver results.

Responsibilities

Manage help & support content

Organize and write help center articles and quick-start guides.
Handle customer support escalations from our AI support agent and tune & optimize the AI agent so it can handle more queries.

Manage Marketing Activities & Assets

Lead the refresh of the marketing website ensuring it communicates key product benefits and converts traffic to customers.
Maintain & improve our app marketplace listings (Google Workspace, Chrome, etc) including updating copy, images.
Review and improve email activities including onboarding emails, and transactional emails.
Create creative assets for advertisements or other promotions as necessary

Growth Activities

Research new marketplace channel opportunities and run keyword research to inform landing pages and listings.
Research distribution partners (e.g., associations of counsellors, lawyers, and similar) and prepare outreach briefs.
Prepare monthly reports that track the success and growth of the business.

Product Management

Coordinate with a UX expert to create new features; manage creation of new UI elements/screens where needed and track tasks to completion.
Run A/B tests & experiments to optimize conversion rates

What You’ll bring

2–5+ years in a growth or marketing role, ideally at a SaaS or marketplace product.
Excellent English written and verbal skills is a must. Fluency is required.
Strong copywriting (help docs, landing pages, emails) and user empathy.
Hands-on experience with online communications and tooling (website tools, social, etc)
Comfortable with analytics & data tools (GA4, Amplitude, Big Query, spreadsheets, etc)
Direct experience or understanding of marketing and growth concepts and tactics (eg: advertising tools, SEO/AEO, Marketplaces, etc)
Technically savvy and can work with different web tools and software products.
Organized, self-directed, and happy to switch contexts in a small, fast-moving team. You can manage your own time well and get things done.

What You’ll Get

Type: Part-time contractor (hourly), as-needed; start with a small weekly cadence and flex up/down by project. Roughly 10-15 hours/week on average with a minimum retainer.
Location: Remote (North America time zones only).
Compensation: Up to $40 USD per hour; commensurate with experience.
Flexibility: Manage your own schedule and work when it best suits you.
Autonomy: You’ll get to own the work you do focusing on results.
Opportunity: As the business grows more there’ll be opportunities to explore new work experiences and develop new skills.

Grouse Software Labs Inc

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Part Time: Growth & Marketing Coordinator