Remote Customer Support Representative

Location: Remote

Job Type: Full-Time

Schedule: 9:00 AM – 5:00 PM EST

Job Summary

At HireFrontier, we make hiring simpler, faster, and more human. We're looking for a Remote Customer Support Representative to help both B2B and B2C clients, candidates, and partners with service inquiries — while keeping records accurate and compliant with our standards.

Responsibilities

● Respond to candidate, client, and partner questions and support needs across channels, following policy and compliance standards

● Share accurate information on HireFrontier's staffing solutions, services, and platform features, recommending services when appropriate

● Keep candidate/client records current in line with data protection standards

● Deliver patient, empathetic support to job seekers and hiring partners

● Support onboarding for new platform users

● Take on other duties supporting staffing operations

Remote Work Requirements

● Quiet, distraction-free home office

● Reliable high-speed internet (10Mbps down / 5Mbps up minimum)

● Self-motivated and disciplined working independently

● Available 9:00 AM–5:00 PM EST

Qualifications

● Native English speaker; bilingual English/Spanish a strong plus

● Excellent phone etiquette and written/verbal communication

● Strong organization and multitasking in a fast-paced setting

● Able to quickly learn and explain staffing/recruitment concepts

● Comfortable with web platforms, mobile apps, and digital tools

● Prior customer service/support experience required

● Salesforce or CRM experience a plus

HireFrontier values diversity of thought, culture, and background, and is committed to an inclusive, equitable workplace for all.

Hire Frontier

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Remote Customer Support Representative