Provide telephone and email support to Global Treasury Management Solutions customers.
Professional communication and customer service skills for both telephone and email support
Provide GTMS product support for front line staff and other bank employees.
Support back office GTMS activities and processes.
Remote Deposit installations
Participate in department projects as needed.
Block entry

Job Qualifications/Requirements

Minimum Education Level: High School Diploma
Minimum Job Experience: One to two years previous administrative, clerical, or banking experience
Combination of Experience and Education can meet the job requirements.
Language requirements: English – Written/Verbal: Intermediate, – Korean – Written/Verbal: Intermediate desirable.
Computer/software skills: Basic Level for Microsoft Outlook, Word, and Excel
Required: Strong attention to detail
Required: Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the telephone
Required: Ability to handle multiple tasks
Required: Ability to work under pressure and meet processing deadlines
Preferred: Ability to respond effectively to the most sensitive inquiries or customer complaints
Preferred: Ability to work effectively with individuals and groups across the company to manage internal and external customer complaints and department workflow
Preferred: Ability to learn quickly, retain and apply knowledge to new situation

The salary range for this full-time position is $18.50 Hourly - $22.00 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate based on race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status, or any other basis protected by federal, state, or local law.

Hope Bank

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