Job Announcement: CHW Program Coordinator

Amid clinical workforce shortages, rising healthcare costs and concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.

Here at IMPaCT Care, we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by over 70 organizations like Kaiser Permanente, CVS and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We're making waves: on CNN, in WaPo, at the Fedthere is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT.

We're changing the game, but also know the importance of enjoying the journey. That's why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. Plus you get to work from home.

Interested? Read on.

ABOUT THE ROLE

As a CHW Program Coordinator, you are the operational engine behind our CHW program in Georgia. You connect eligible patients to life-changing care, keep data clean and actionable, and ensure the program runs smoothly even when things get complicated. You work closely with CHWs, Field Managers, and clinical partners, bridging the gap between people and the systems that support them.

WHO YOU ARE

You love data and people in equal measure. You have worked in roles like research assistant or program coordinator, where you enroll people into programs while also running and analyzing reports. You know how to do both and do both well.

You are highly organized and can manage complex, multi-track workloads without losing threads. You excel at keeping the trains running and keeping track of multiple moving pieces. You work independently without constant direction and when something breaks, you don't just fix the symptom. You fix the system.

Communication is one of your genuine strengths. You connect easily with patients and colleagues alike, bringing patience and open-mindedness to every interaction whether you're reaching a hesitant patient on the phone or delivering a report to a clinical partner.

WHAT YOU'LL DO

Enroll patients & support the team

Identify, contact, and enroll patients eligible for the IMPaCT CHW program

Conduct persistent, multi-channel outreach to engage hard-to-reach patients

Support CHW staff schedules and day-to-day program activities

Track enrollment pipeline and flag gaps or delays proactively

Collect & analyze program data

Collect and organize program data accurately and consistently according to protocol

Build and run reports in Excel and program platforms to monitor enrollment, quality, and outcomes

Translate data into actionable insights for the team and program leadership

Support program evaluation to measure and communicate impact

Keep the program running well

Manage multiple concurrent workstreams; keep timelines and deliverables on track

Identify operational bottlenecks and recommend system-level improvements not just quick fixes

Use feedback and performance data as tools for continuous program improvement

WHAT YOU BRING

Required

13 years of experience in program coordination, research administration, or equivalent

Demonstrated experience with data collection, analysis, and protocol implementation

Proficiency in Microsoft Excel (reporting, data organization, pivot tables)

Strong written and verbal communication skills

Excellent organizational skills and keen attention to detail

Ability to work independently and solve problems effectively

Flexibility and adaptability in a fast-paced environment

Ability to work on-site in Atlanta, GA

Preferred

Bachelor's Degree in Public Health, Social Work, Healthcare Administration, or a related field

Experience with an EMR system such as EPIC or case management platforms

Familiarity with SDOH screening tools (e.g., Hunger Vital Sign, USDA Household Food Security)

Experience with program or research enrollment workflows

Knowledge of Medicaid, D-SNP, or public benefits programs

Comfort working in community health, social services, or healthcare settings

WHAT TO EXPECT: WORK STYLE & SCHEDULE

You will work closely with CHWs and Managers, and will have regular touchpoints with clinical partners and community organizations.

A typical week might include:

Outreach calls and follow-ups to enroll or re-engage patients

Running enrollment and program quality reports

Supporting CHW scheduling and activity coordination

Data entry, care plan updates, and documentation

Team check-ins and coordination with clinical or partner staff

Schedule: Monday through Friday. Occasional flexibility may be needed to meet program needs.

COMPENSATION & BENEFITS

Salary: Based on experience and location

Medical, dental, and vision insurance

401(k) plan

Paid time off and parental leave

Employer-provided life insurance

Employee Assistance Program (EAP)

Professional development assistance

Mileage reimbursement for work-related travel

PRE-EMPLOYMENT REQUIREMENTS

All offers are contingent upon successful completion of:

Background check

Pre-employment drug screen

Health and medical clearance, including proof of required vaccinations

Required vaccinations/health screenings:

TB screening (skin test, blood test, or chest x-ray depending on history)

Hepatitis B

Measles (Rubeola)

Mumps

Rubella

Varicella

Pertussis / Tdap (Whooping Cough)

Influenza (required August 1 April 30)

One of our core values is to create a diverse workplace that welcomes and values each team member's unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace.

EQUAL OPPORTUNITY

IMPaCT Care is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

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