Greetings! We're a fast-growing digital PR agency that works with a diverse range of clients spanning numerous industries including finance, cybersecurity, real estate, IoT, SaaS, DeFi, sports tech, insurance & legal, health tech, and marketing.

Due to continual business growth, were looking for a talented Customer Support Specialist to join our fully-remote growing team.

What We Offer:

Fully-remote working environment.
Team building trips.
Co-working and learning allowances.
10 days of paid leave per year, plus US public holidays.
Opportunities for advancement, increased responsibilities, and additional training within a growing agency.
International team of co-workers.
U.S. Dollars compensation.

A great candidate will:

3 to 5 years of Customer Support experience.
Flawless English.
Excellent communication skills
Ability to explain complex issues in an easy and understandable manner
Empathy and love for helping people
Driven, self-motivated and highly flexible team player attitude
Self-learner, independent problem-solver Readiness to improve the CS process.

Bonus Points If:

You have worked remotely in the past.
You have worked in a start-up.

Responsibilities will include:

Respond to customer queries in a timely and accurate way, via email, chat or phone
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Update our internal databases with information about technical issues and useful discussions with customers
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our teams
Coach and help us build our CS department

Please Note: This is a 'contractor' position, and all hires are responsible for their own tax or benefit obligations.

Intelligent Relations

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Customer Support Specialist