Affiliated Office Address

Baltimore, MD, United States

Requisition ID

122527

Date Created

September 21, 2026

Job Function

Program Management

Exempt Status

Exempt

Shift Type

Full Time

Schedule

Monday - Friday 8:30am - 5:00pm

Worksite

01-MD:Homewood Campus

Work Modality

Remote: Not on-site or < 10% of hours worked on-site

We are seeking an Associate Ombudsperson who will report to the Johns Hopkins University Ombudsperson. The Associate Ombudsperson serves as a confidential, impartial, independent and informal resource for staff, graduate and postdoctoral students, fellows and programs, consistent with the International Ombuds Association Standards of Practice and Code of Ethics. The Associate Ombuds provides confidential advice, informal conflict resolution, communication facilitation, support navigating the university system, and coaching on a variety of issues. These issues might relate to university policies and practices, conflicts with supervisors, colleagues, mentors, authorship disputes, concerns with educational climate, bullying or harassment issues, or any other university-related matter that is of concern to the visitor to the Ombuds Office. The Associate Ombuds will adhere to the principle of “informality”, meaning that they will not take part in any formal investigative or adjudication processes, nor will they purport to make any binding decisions or policy.

Specific Duties & Responsibilities

Serve as a confidential, neutral, impartial, and informal resource to staff, graduate and postdoctoral students, fellows and programs, and assist in resolving concerns as appropriate.

Manage a portion of the Ombuds Office caseload by listening to and discussing the questions, complaints, and concerns raised by members of the university community; provide answers to questions when possible, support visitors to the office in developing their options, and help to identify the relevant policies, offices, or individuals who may be resources to further assist with the issue.

Work closely with the University Ombudsperson to develop an approach to responding consistently and appropriately to complex and challenging visitor concerns.

Coach visitors to the Ombuds Office in having difficult conversations with others including supervisors, colleagues, mentors, other students/fellows, or other JHU affiliates.

When desired by the involved parties and when appropriate to the situation, facilitate constructive conversations and/or mediate conflicts between individuals or groups.

For situations involving concerns of discrimination and harassment, assist visitors in understanding their options and connecting them with available resources, including formal complaint processes when desired.

Provide a safe venue for surfacing and discussing concerns so that affiliates have an informal mechanism to explore opportunities for resolution; consulting with the Ombuds Office can serve as an alternative or prelude to other formal grievance or investigation processes and may be utilized in parallel to those processes.

Help to bring the appropriate people together to develop options and creative systemic solutions to concerns.

Track the activities of the office and maintain data in a de-identified way, to support the preparation of annual reports that summarize the work of the office, highlight systemic issues, and recommend actions to promote an ethical, equitable, safe and respectful university community, consistent with university policies.

Identify gaps in services or policy and recurring issues brought to the Ombuds Office and discuss these with the University Ombudsperson.

Adhere to the Code of Ethics and Standards of Practice of the International Ombudsman Association.

Work alongside the University Ombudsperson to assist in the development and delivery of workshops, trainings, and educational programs to build capacity in conflict resolution, communication, and collaborative problem-solving.

Attend regular meetings with the University Ombudsperson to discuss cases and to engage in reflective practice, with a commitment to continuous improvement of the Office’s services.

Engage in professional development activities to stay current with best practices, professional standards, and legal developments related to higher education and ombuds practice.

Other duties as assigned.

Remote with some travel to JHU campuses required.

Minimum Qualifications

PhD, JD, or equivalent advanced degree in Conflict Resolution, Organizational Development, or a related field. Advanced certificate in mediation recommended.
Three years of relevant experience. Knowledge of higher education and research environments strongly preferred.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Certifications and Licenses

Certification in mediation, and/or completed Ombuds Foundations Training, given by the International Ombudsman Association. In some cases, this training may be completed upon hiring.

Preferred Qualifications

Knowledge of higher education and research environments is strongly preferred.

Special Knowledge, Skills, and Abilities

Outstanding communication and interpersonal skills; ability to communicate effectively, orally and in writing, with individuals at all levels of the organization.
High degree of integrity, discretion, and sense of professionalism.
Strong organizational skills.
Ability to display a firm commitment to fairness and respect in the workplace, a genuine desire to promote a supportive climate for Johns Hopkins University affiliates.
Commitment to contributing to a safe, inclusive, and non-discriminatory educational and work environment.
Ability to manage difficult conversations with skill, integrity, empathy and respect.
Demonstrated skills and experience in facilitation, mediation and/or conflict resolution.
Mature judgment and a thorough appreciation of and sensitivity to the academic and research environment of the university.

Classified Title: Associate Ombudsperson
Role/Level/Range: ATP/04/PG
Starting Salary Range: $102,295 - $179,375 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday 8:30am - 5:00pm
FLSA Status: Exempt
Location: Remote
Department name: Vice Provost Education, Ofc of
Personnel area: University Administration

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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