We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services for online payment and virtual goods providers.

Responsibilities:

You would assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat.
You would interact with our clients' customers for all the inquiries they could have about the game.
You would assist the developers by forwarding them impotant information from all the issues you handle with customers.

Requirements

Excellent English (spoken and written)
Schedule: 9AM - 6PM CST, 2 days off
Passion for video gaming or customer service
Ability to juggle multiple tasks while managing your time efficiently
Comfortable with digital technologies (computers, video game consoles, touchscreens)
An interest in the video game industry
Experience in a relevant or related field (an asset)
Experience in a similar position (an asset)

Benefits

An insider's view into the gaming industry, with lots of growth potential.

This is fully remote, Work-From-home position.

We're proud of our friendly and inclusive atmosphere.

We look forward hearing from you

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, United States

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

Keywords Studios

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Player Support Agent for Video Gaming