Description:

CUSTOMER SERVICE REPRESENTATIVE

Schedule: Monday–Friday (Rotating Saturdays)

Job Type: Full-Time

Salary: $18.00 – $25.00 per hour

Position Summary:

Join a people-oriented company where your growth matters! At Kilter Termite & Pest Control, we’ll train you to succeed in a fast-paced, customer-focused environment. As a Customer Service Representative, you’ll be the first point of contact for our clients and a key support for our field team.

Responsibilities:

Answer incoming calls and respond to customer inquiries
Schedule appointments and jobs for Inspectors and Technicians
Collect payments and process remote deposits
Input and update customer information accurately
Support technicians and respond to their needs in real time
Collaborate with Managers to ensure consistent, high-quality service
Document accounts receivable and follow up on outstanding invoices
Adhere to company policies and procedures
Perform other duties as assigned

Why Choose KILTER TERMITE & PEST CONTROL

Supportive, people-first company culture
Weekly pay via direct deposit
Paid holidays, sick time, and vacation
401(k) plan with company match
Medical, dental, and vision insurance
Opportunities for growth and advancement

Benefits:

People oriented Company Culture
\Weekly pay with option of Direct Deposit
6 Paid Holidays per Year
Paid Time Off
Sick Pay
Medical Insurance
Dental Insurance
Vision Insurance
401k Plan (Matching)

Schedule:

8-hour shifts
Monday through Friday
Rotating Saturdays required
Weekend availability

Requirements:

Job Qualifications and Skills:

Experience handling high-volume phone activity, including outbound and inbound calls
Strong attention to detail and accuracy in all tasks
Proficiency in English, both written and verbal
Professional demeanor with tact, courtesy, and consideration toward customers and coworkers
Commitment to delivering exceptional customer service
Ability to multitask and manage time effectively in a fast-paced environment
Previous experience in Accounts Receivable and Collections is a plus, but not required
Willingness to learn, grow, and contribute to a team-oriented environment

Kilter Termite & Pest Control

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