Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

We are currently seeking an energetic Seasonal Customer Support Group (CSG) Coordinator who can thrive in a fast-paced environment. In this role, you will serve as a liaison between our corporate headquarters and retail stores, while also working with outside vendors to support our Sales Support Specialists in multiple capacities. The position requires extensive administrative experience, a talent for multitasking under deadline pressure and the ability to excel in a supporting role. If you are an incredibly organized individual who wants to learn new skills in a challenging yet fun environment—and you have a passion for helping others and pitching in where needed—then don’t pass up this opportunity!

A day on the job looks like this:

Book new projects and ensure all required services are in place to meet Lakeshore standards
Manage and track new projects through all stages
Coordinate support services for installation dates
Schedule labor for work to ensure successful project execution
Maintain and manage all records and paperwork related to projects
Maintain Salesforce records for all projects, including labor assignments, support service bookings and order information
Work closely with our third-party vendors to support projects and customer needs
Collaborate with other departments as needed
Resolve issues efficiently as they arise
Serve as the first line of communication for labor and third-party accounts
Process and review invoices for labor and vendors
Ensure projects are completed to satisfy all stakeholders
Compose various forms of correspondence to maintain clear communications with all end users

Qualifications

Got the skills and experience? Here’s what we’re looking for:

High school diploma or equivalent required; college degree preferred
Excellent administrative and organizational skills (1+ years of experience)
Exceptional customer service skills in dealing with both vendors and internal departments
Strong sense of urgency and a “can-do” attitude
Excellent problem-solving and decision-making skills
Ability to juggle/prioritize multiple projects in a fast-paced setting (extra points if you can actually juggle!)
Superb written and verbal communication skills
Experience in customer support is preferred
Proficiency in Excel, Word and Outlook
Knowledge of Salesforce.com is a plus
Ability to learn quickly with a super-strong desire to help others
Great attention to detail
Egoless, collaborative approach to producing great work

Additional Information

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties. For employees residing outside of Los Angeles and Orange Counties, pay is based on national market.

For this position, new employees joining Lakeshore are typically brought into the organizationat at an hourlyrate between $15.85-$22.50 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

Employee discount on products that make you smarter
Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.

To learn more about Lakeshore, visit www.lakeshorelearning.com/careers

Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1

Lakeshore Learning Materials, LLC

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Seasonal Customer Support Group Coordinator (Remote)