Company Description

Who We Are:

Interested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland'5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum. Some of our global clients include: ExCel London, Museum of Contemporary Art Australia, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Job Description

Momentus Technologies is hiring a Professional Services Team Lead to join our AMER team.

In this role, you'll lead a team responsible for delivering high-quality customer engagements across North and South America, driving time-to-value and customer satisfaction. You’ll work cross-functionally, coach team members, and help scale delivery operations in a high-growth SaaS environment.

Key Responsibilities:

Lead a team to deliver efficient and impactful implementation services that meet or exceed customer expectations.
Ensure adherence to best practices and identify areas to improve delivery methodologies and tools.
Oversee the health of all active AMER services projects—planning, tasking, risk management, and quality control.
Partner cross-functionally with Sales, Support, Product, and Cloud Ops to deliver best-in-class customer solutions.
Support services sales efforts including SOW creation, scoping, estimating, and client negotiations.
Own and resolve delivery-related escalations with a focus on customer success.
Ensure the team meets utilization, customer satisfaction, and financial performance targets.
Coach and mentor team members, setting clear performance expectations and fostering a culture of continuous feedback.
Contribute to team capacity planning and department OKRs and strategic initiatives.

Qualifications

3+ years of experience in a professional services or implementation team within a SaaS organization
Proven experience as a billable resource with utilization targets
Strong customer relationship skills and comfort interacting with both technical and non-technical stakeholders
Background in software implementation or delivery project management
Solid understanding of SaaS consulting models and key delivery metrics (e.g., utilization, margin, backlog)
Proficiency with systems such as CRM, PSA, ERP, or Order Management tools
Experience thriving in a fast-paced, high-growth environment
Strong change management skills and the ability to drive adoption of new processes and tools

Additional Information

At Momentus, we understand that the best talent doesn't just want a job; they want a fulfilling career. That's why we offer jobseekers like you an exceptional package:

✨ Paid Time Off: Take 30 days to rest, recharge, and enjoy local company holidays.

📚 Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

🎟️ Two tickets valued up to $500 to attend events hosted by our valued customers, fostering strong relationships and industry connections.

👟 CEO Impact Award: Recognizing our employees' dedication to our values with a custom pair of shoes as a token of appreciation for their commitment.

👚 No Dress Code: We value your individuality. Come as you are - because we know you're smart enough to choose what to wear.

🎉 Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever.

🌐 Flexible Career: We believe in work that works for you. Get the job done where You work best. It's about winning at life by loving your job.

💬 Your Voice Matters 💬: We believe in open communication and support your growth through annual reviews, department meetings, and personal 1-on-1's. We value your input and are committed to creating a feedback-rich culture where your ideas and contributions are celebrated.

🤝 Tailored Onboarding for You: From day one, we provide individualized onboarding for every new member of our team. We recognize that everyone is unique, and we're here to ensure your transition into our company is seamless and tailored to your needs.

📈 Personal Growth Matters: We're passionate about your growth! We offer both internal and external development opportunities, ensuring you have the tools and resources to climb the ladder of success. Your journey with us is not just a job; it's a path to continuous improvement and achievement.

At Momentus, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Momentus is an equal opportunity employer and does not discriminate based on race, religion, national origin, age, sex, gender identity, disability, sexual orientation, marital status, or any other basis protected by law

Momentus Technologies

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Team Lead, Professional Services