Job Title: Renewals Manager
Location: Remote U.S.
Department: Customer Success / Sales Operations / Revenue Management
Reports To: SVP of Sales & Marketing
Employment Type: Full-time

Job Summary:

We are seeking a proactive and strategic Renewals Manager to lead our contract renewal efforts across enterprise and mid-market customers in the data storage industry. In this role, you will be responsible for driving renewals performance, minimizing churn, and ensuring a seamless customer experience at the end of each subscription or support term. You’ll collaborate across sales, customer success, and product teams to ensure high customer retention and long-term contract value in a rapidly evolving storage and data infrastructure environment.

Key Responsibilities:

Renewals Strategy & Execution: Own and manage the global renewals process for support contracts, ensuring timely and accurate renewal quotes, proposals, and negotiations.
Customer Retention: Proactively engage with existing customers to drive successful contract extensions, upselling opportunities (e.g., expanded storage capacity, enhanced support tiers), and maintain high retention and Net Revenue Retention (NRR) rates.
Forecasting & Reporting: Deliver accurate and data-driven renewal forecasts to executive leadership; track key metrics such as churn, renewal rate, and renewal velocity.
Process Optimization: Standardize and scale global renewals workflows, leveraging automation tools and CRM systems to improve efficiency and visibility.
Contract Management: Ensure all renewal terms align with business policies and customer entitlements; manage complex global accounts with multiple storage deployments and support contracts.
Customer Advocacy: Act as a customer champion during the renewal cycle, ensuring that feedback and technical requirements are communicated internally to help inform roadmap and service improvements.

Qualifications:

Bachelor’s degree in Business, Technology, or related field
5+ years of experience in a renewals, account management, or customer success role in the data storage, enterprise IT, or SaaS industry.
Proficient in Microsoft Excel to create and manage client quotes with accuracy and efficiency.
Attention to detail is critical—this role requires thorough system checks and meticulous review of all work to maintain accuracy and consistency.
Understanding of storage technologies, support SLAs, and subscription-based business models.
Strong negotiation, communication, and stakeholder management skills.
Proficient in CRM and renewals platforms (Salesforce, Gainsight, Clari, CPQ tools). NetSuite knowledge would be helpful.
Experience managing renewals globally across time zones and regions (e.g., North America, EMEA, APAC).

Preferred Skills:

Familiarity with hybrid cloud storage, object storage, and data backup/archive solutions.
Experience with channel partners or distributor-led renewal programs.
Ability to analyze complex contracts and identify upsell/cross-sell opportunities.

What We Offer:

Competitive compensation and performance bonuses
Health, dental, vision, and 401(k) or retirement plan
Remote work environment
Exposure to cutting-edge data storage technologies
Inclusive and collaborative company culture

Join us to ensure our customers never miss a byte.
Be a key player in powering the world’s most critical data infrastructures. Apply today.

Nexsan

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Renewals Manager