This is a remote position.

Job Title: Contact Center Customer Service Representative

Location: Remote (U.S.-based applicants only)

Company: North Food Group

About North Food Group:

Founded in the early 1980s, North Food Group is a trusted, full-service food distributor headquartered in Texas, with distribution centers in Dallas and Houston. We serve clients across Texas, Oklahoma, Kansas, New Mexico, Arkansas, and Louisiana, supplying grocery and restaurant chains including Fiesta, H Mart, 99 Ranch, La Michoacana, and El Paisa.

Driven by a culture of quality, integrity, and exceptional service, our team takes pride in building strong, lasting partnerships with customers and suppliers alike. We're expanding our customer support operations with talented remote team members who value reliability, empathy, and professionalism.

Position Summary:

We’re hiring a Remote Contact Center Customer Service Representative to provide excellent support to our grocery and restaurant clients. This role is responsible for handling inbound and outbound customer communications, assisting with orders, resolving issues, and maintaining accurate records. If you’re a strong communicator with a positive attitude and a calm, solution-focused approach, we’d love to hear from you.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a courteous and timely manner
Assist customers with placing, tracking, or modifying orders
Resolve product, delivery, or billing issues efficiently and professionally
Maintain detailed records of customer interactions in our CRM or support system
Collaborate with internal departments (sales, logistics, warehouse) to ensure customer satisfaction
Escalate unresolved issues to supervisors or specialized teams as needed
Provide product information, availability, and pricing details as requested
Proactively follow up on customer service requests or open cases
Maintain performance metrics (e.g., response time, resolution rate, satisfaction scores)

RequirementsQualifications:

High school diploma or equivalent; associate or bachelor's degree preferred
1–2 years of experience in customer service, call center, or help desk roles
Excellent verbal and written communication skills
Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM tools (e.g., Zendesk, Salesforce) is a plus
Ability to remain calm under pressure and handle high-volume inquiries
Strong problem-solving and conflict-resolution skills
Comfortable working independently in a remote setting with minimal supervision
Bilingual in English and Spanish, Chinese, or Vietnamese is a plus
Reliable internet connection and a distraction-free home workspace

Salary:

$18 – $22 per hour, based on experience

(Approximately $37,000 – $45,000 annually)

BenefitsBenefits:

Fully remote position with paid virtual training
Health, dental, and vision insurance
Paid time off (PTO) and holidays
401(k) retirement plan with employer match
Performance bonuses and incentives
Employee discount program
Growth and advancement opportunities
Supportive and inclusive remote work culture

Schedule:

Full-time, Monday to Friday
Core business hours (Central Time Zone preferred)
Occasional evening or weekend coverage may be required based on call volume

Why Join North Food Group?

At North Food Group, our customers are the heart of what we do. As a Remote Customer Service Representative, you’ll play a vital role in ensuring their satisfaction while working from the comfort of your home. We offer stability, flexibility, and a positive, team-oriented environment that supports your professional growth.

North Food Group is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive, respectful workplace for all.

North Food Group

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Contact Center Customer Service Representative