Who We Are:

Northwrd is a specialized design & development agency focused on helping small-to-medium consumer businesses customize and optimize their Shopify stores. We work with clients ranging from startups to established brands in a variety of product niches, delivering high-quality design solutions and development projects that drive growth and improve user experience.

Our team is small but mighty, and we’re proud of the results we deliver for our clients. We never say no to any Shopify-related challenge, but our bread and butter is Shopify theme design, custom development, and CRO. We also take on app development projects and are capable in email strategy/design.

As a band of super-committed Shopify experts, we started this agency because small businesses were looking for better partners — and we couldn’t say no. We’ve never marketed ourselves; our growth has been entirely driven by word of mouth, which is both humbling and a testament to the quality of our work. We deeply believe in helping small businesses succeed and we pour that belief into every project we take on.

We’re remote-first. There’s no central office — just a talented group of individuals working from wherever they choose.

The Role:

As a Client-Facing Shopify Project Manager, you’ll be the go-to person for multiple client relationships, leading ongoing engagements, new project migrations, and theme builds. You'll be exposed to every nook and cranny of the Shopify world, from ecom strategy to bespoke designs to custom development to technical integrations. You'll single handedly build beautiful and highly functional online shops. You’ll play a key role in internal app development and process improvement initiatives. You'll help small businesses succeed.

You’ll own the client experience from start to finish, ensuring projects are delivered on time, within budget, and with a high level of quality. You’ll also act as the bridge between clients and our design/development team, ensuring seamless communication and execution.

This role is perfect for someone who thrives in a fast-paced environment and wants to become the go-to ecom expert. Our dynamic offering and close client relationships ensure an endless learning curve.

Who You Are:

A self-starter: You take initiative and own your part of the business. Your manager is there to support you, not to tell you how to do your job.
Results-oriented: This isn't a typical 9-to-5. We get stuff done through any means and as efficiently as possible. You're able to analyze any problem and craft creative solutions.
Deeply empathetic: You genuinely care about your clients’ success and go above and beyond to help them achieve their goals, even if the request isn't in your usual wheelhouse.

Key Responsibilities:

Serve as the primary point of contact for multiple clients, driving ideation, development, and follow-up for Shopify projects.
Assist clients with anything Shopify-related: building themes, integrating apps, inputting content. There's no expectation for you to know code, but you must be comfortable managing themes and have an eye for design.
Proactively research and implement tactical site improvements, including managing an A/B testing schedule and creating CRO reports.
Act as the liaison between clients and our design/development team, ensuring clear communication and alignment.
Oversee and develop email campaigns, strategies, and designs (experience with Klaviyo is a plus).
Manage budgets, timelines, and deliverables for dynamic projects.
Stay up-to-date on Shopify’s latest features, app integrations, and best practices.
Be available for and comfortable with client calls, with the flexibility to schedule these calls at mutually convenient times.

Candidate Requirements:

Extensive Shopify experience: You don’t need to be a developer, but you must be able to build stores from scratch and understand Shopify’s core functions, app integrations, product exports/imports, metafields/metaobjects, and more.
Proven project management skills: You’re comfortable leading dynamic projects, managing budgets, and hitting deadlines.
Client-first mindset: You’re passionate about delivering exceptional customer service and helping businesses succeed.
Self-motivated and independent: This role is akin to running your own small business — you’ll have the freedom to manage your workload with minimal oversight, but high expectations for results.
Strong communication skills: You’re comfortable in front of clients and have a native-level command of English. You must operate on US time zones (mostly PST).
Adaptability: You’re comfortable with the unknown and can handle a wide breadth of work.
Remote work experience: You’re experienced in working from home and understand the discipline and focus it requires.
Tech-savvy: You’re comfortable using tools like Slack and Asana and are more-than-usually responsive.
Empathy and flexibility: You’re empathetic to client needs and willing to accommodate the occasional (rare) early morning or late-night call.
Bonus points:
- Freelance or agency experience
- Proficiency in Russian or Ukrainian
- Based in Canada
- Design / UX / CRO experience
- Klaviyo or email design experience

Perks of the Job:

Freedom and flexibility: Work from anywhere, on your own schedule, as long as the work gets done.
Exotic team off-sites: Occasional work retreats in awesome places (next up: Dolomites).
Competitive compensation: Enjoy a competitive salary without a straneous work schedule.
Shared agency revenue: While we’re too small to provide benefits right now, shared agency revenue is on the table as we grow.
Home office subsidy: We’ll help you set up a comfortable and productive workspace.

This position is contract-to-hire. We envision the ideal candidate working 20-25 hours per week on a contract-basis, with the potential of transitioning to full-time.

How to Apply:

If this sounds like the perfect role for you, we’d love to hear from you. Instead of writing a lengthy cover letter, please submit a quick video (max 5 minutes) introducing yourself and answering the following questions:

What’s your experience with Shopify?
How have you successfully managed clients in the past?
If you were in charge of our team retreat, where would you go and why?

(Hint: don’t do more than 3 takes… trust us.)

Northwrd

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Shopify Project Manager (Client-Facing)