Professional Search Group OC is sourcing up to 10 Treasury Platform Support Specialists to assist our banking client during a large-scale platform conversion and system update. This team will provide critical support to internal bank employees, ensuring a smooth transition and delivering outstanding customer service throughout the process.

The project will start August 18th and span over 8 weeks. The role is 100% remote and requires a residence in California, Nevada or Arizona. Bilingual English/Korean is a requirement.

Treasury Platform Support Specialists Responsibilities:

Act as the first point of contact for bank employees during the treasury platform migration.
Provide real-time support for software upgrades, system updates, and platform conversions.
Troubleshoot issues related to user access, functionality, and navigation within the updated system.
Assist with onboarding users to the new platform, ensuring proper system setup and understanding.
Handle help desk inquiries related to platform functionality, login issues, and general troubleshooting.
Document support interactions and escalate unresolved issues to appropriate technical teams when necessary.
Maintain professionalism and clarity in both verbal and written communications.

Treasury Platform Support Specialists Qualifications:

Bilingual English/Korean required
Ability to start on August 18th and commit to an 8 week project
Previous experience in tech support, customer support, or help desk environments—preferably within financial services or banking.
Strong understanding of software systems and troubleshooting methodologies.
Excellent communication and problem-solving skills.
Ability to learn quickly and adapt to new technology and procedures.
Team-oriented with a strong customer service mindset.
Flexibility to work in a fast-paced, change-driven environment.

Preferred Skills:

Experience supporting treasury or banking platforms is a plus.
Familiarity with ticketing systems and knowledge base tools.

Why Join Us? Apply with Professional Search Group OC today!

This is an exciting opportunity to be part of a major technology transformation within a respected financial institution. You'll gain experience supporting critical systems, collaborate with a dynamic team, and help ensure the success of a high-impact rollout.

Professional Search Group - Orange County

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Treasury Platform Support Specialists