About the Role

We’re looking for a Customer Relations Specialist who enjoys helping people and can communicate clearly in writing. You’ll support customers primarily through email and live chat, with occasional phone support when needed.

In this role, you’ll resolve day-to-day questions, troubleshoot common issues, and make sure every interaction feels professional, efficient, and genuinely helpful. You’ll work inside a structured support system (tickets, documentation, internal tools) and collaborate with teammates to escalate and close cases quickly.

Location

Remote. You’ll need reliable high-speed internet and a quiet, consistent workspace.

What You’ll Do

Respond to customer questions through email and chat (phone support as needed)
Diagnose issues, guide customers through solutions, and follow up until resolved
Handle common account, billing, and product requests using internal tools and documentation
Keep accurate notes in the ticketing/CRM system for clear case history and handoffs
Organize and manage a queue by priority and service guidelines
Escalate complex cases to the right internal team and track updates through completion
Look for patterns and share feedback to improve help articles, workflows, and customer experience

What We’re Looking For

1+ year experience in customer service, customer support, or client relations (email/chat preferred)
Strong written communication: clear, friendly, and professional
Comfortable juggling multiple conversations while staying organized
Familiar with web-based tools (ticketing systems, CRMs, knowledge bases)
Dependable schedule and consistent availability during assigned shifts
Calm, customer-first mindset—especially when problems are time-sensitive

Hiring Process

Application review
Short screening conversation
Role-focused interview
Offer and onboarding

How to Apply

Submit your application and resume, and complete all required questions. If your background matches what we’re looking for, we’ll reach out with next steps.

Ready Set Staffing

New Jobs

Customer Service Representative