Customer Service Specialist

Company: Regenics
Department: Customer Service Team
Location: In-person at our Regenics Business Office
Schedule: Monday–Friday, 9:00 AM – 6:00 PM (1-hour lunch from 1:00–2:00 PM)
Pay: Starting at $22/hour

Regenics is looking for a professional, organized, and patient-focused Customer Service Specialist to join our growing team. If you thrive in a fast-paced environment, communicate clearly, and genuinely care about delivering exceptional service, we’d love to meet you.

1. Customer Communication & Support

Respond promptly to incoming customer emails and inquiries
Answer calls related to existing orders and subscriptions
Educate patients on products, services, and processes
Professionally de-escalate concerns and resolve issues
Deliver an exceptional customer experience to ensure satisfaction and retention

2. Case Management & Coordination

Manage and close support tickets using Zoho CRM
Collaborate with the front office team on complex or unique cases
Coordinate with the fulfillment team regarding orders and client concerns
Communicate with medical providers on behalf of clients regarding dosing and prescription-related questions
Escalate sensitive or unresolved issues to the Customer Service Manager
Report technical issues related to the website or client portal

3. Quality Improvement & Reporting

Identify and report common patient concerns or trends
Suggest improvements to reduce recurring support requests
Proactively identify opportunities to decrease overall support volume
Report systemic issues for resolution

4. Internal Communication & Teamwork

Maintain consistent communication across departments
Ensure unified and accurate responses to customers
Transfer calls appropriately when necessary
Support a smooth, efficient client experience

Additional Requirements

Position is fully in-office (not remote)
Must be available for mandatory in-person team meetings approximately 3 times per month before normal business hours (paid as overtime)
Strong communication skills, professionalism, and ability to multitask are essential

If you are detail-oriented, solutions-driven, and ready to grow with a team that prioritizes patient care and operational excellence, we encourage you to apply.

We look forward to welcoming the right candidate to the Regenics team.

REGENICS LLC

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