Referral and Results Clerk (Remote - California or New York)
Job Type: Part-Time (10-20 hours/week, flexible hours)
Location: Fully Remote (Candidates must be based in California or New York)
Hourly Rate: $24-$32/hour, depending on experience

Rocket Doctor is a digital health marketplace transforming the way comprehensive care is delivered bringing the most advanced doctor's office into homes across North America. We are a passionate group of medical doctors, researchers, technical experts, and patient care professionals who believe every person deserves access to quality healthcare.

We are looking for team members who are motivated to learn, grow, and innovate while making a meaningful difference. We are one of the fastest growing digital health companies in Canada. Our growth continues at rocket pace with over 400 MDs across Canada, and a rapidly growing presence across the United States!

Job Description:

We are looking for a proactive and experienced Referral and Results Clerk to join our virtual healthcare team. In this role, you'll be responsible not only for managing and coordinating referrals but also reviewing results and actioning certain medical findings such as initiating prescription adjustments and providing follow-up care instructions under direct supervision or standing orders from a physician.

This is a part-time, remote position ideal for someone with a clinical background (e.g.RN or PA)who understands medical terminology, lab result interpretation, and can function with a high degree of autonomy in a collaborative virtual environment.

Responsibilities:

Manage and process all incoming referrals from physicians and PAs.
Triage and prioritize referrals based on urgency, completeness, and medical necessity
Monitor emails and faxes for new referrals, lab results, and patient communications
Review lab and diagnostic results and flag abnormal or urgent findings to the ordering physician
Under physician guidance or standing protocols, action certain results (e.g., prescription adjustments, adjust medical notes, fill in site specific imaging requisitions)
Prepare and submit prior authorizations and insurance-related paperwork
Maintain internal referral tracking systems, databases, and directories
Accurately document all actions in the EMR, including referrals, communications, and follow-up plans
Notify patients about upcoming appointments or instructions based on result findings
Ensure all practices are HIPAA-compliant and protect patient confidentiality
Participate in virtual team and medical meetings
Research and identify the most appropriate specialists or clinics based on clinical need and insurance eligibility
Respond to patient inquiries related to referral status, lab results, or follow-up care
Support patients in finding facilities that will accept their requisitions based on health insurance

Required Qualifications:

2+ years of experience in a healthcare administrative or clinical support role (Referral Clerk, MOA, LPN/RPN, or similar)
HIPAA certification
Strong understanding of medical terminology, medical specialties, lab result interpretation, and medication management
Experience with EMRs and familiarity with portals such as Quest/Quanum
Ability to act on physician-directed tasks with professionalism and accuracy
Proficient with Gmail, Excel, Zoom, Slack, Adobe PDF
Exceptional attention to detail, time management, and documentation skills
Strong communication skills with patients, providers and other team members
Must be fluent in English; a second language such as Spanish would be an asset

Preferred Qualifications:

Previous experience adjusting medications under physician protocols (e.g., in a telehealth, clinic, or home care setting)
Licensed Practical Nurse (LPN), Registered Practical Nurse (RPN), or Medical Office Assistant with extended clinical duties
Experience working in teleheath settings

Equity Statement:

We are committed to fostering an inclusive, equitable, and accessible environment, where everyone feels valued, respected and supported, with a workforce and group of suppliers that reflect the diversity of our community. We particularly encourage women, black people, indigenous peoples, people of colour, and members of the 2SLGBTQIA+ community to apply.

Rocket Doctor, Inc.

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Referral and Results Clerk (Remote - California or New York)