We are seeking a motivated and customer-focused Live Chat Support Agent to join our team, either onsite or remotely. This role plays a vital part in delivering timely, accurate, and friendly support to our customers through live chat channels.

As a Live Chat Support Agent, you will be the first point of contact for customers seeking assistance, helping to resolve inquiries efficiently while maintaining a positive experience. This position offers the flexibility to work from the office or remotely, making it ideal for candidates who thrive in dynamic communication environments.

Key Objectives

Provide prompt and professional live chat support to customers.
Resolve customer inquiries, issues, and requests with accuracy and empathy.
Maintain high customer satisfaction through effective communication and problem-solving.
Collaborate with internal teams to escalate and resolve complex issues.
Contribute to continuous improvement of support processes and knowledge base.

Responsibilities

Respond to customer inquiries via live chat promptly and professionally.
Identify customer needs and provide appropriate solutions or escalate when necessary.
Document interactions accurately and update customer records.
Manage multiple chat conversations simultaneously while maintaining quality.
Stay informed about product updates, policies, and procedures to assist customers effectively.
Work collaboratively with team members and other departments to ensure seamless customer service.
Meet or exceed individual and team performance goals related to response time, resolution rate, and customer satisfaction.

Qualifications

High school diploma or equivalent; associate or bachelor’s degree preferred.
Previous experience in customer service, preferably in live chat or digital support environments.
Excellent written communication skills with strong attention to detail.
Ability to multi-task and manage time effectively in a fast-paced setting.
Comfortable using chat platforms, CRM systems, and basic computer applications.
Strong problem-solving skills and a customer-centric mindset.
Reliable internet connection and a quiet workspace for remote positions.
Flexibility to work varied shifts, including evenings or weekends, if required.

Benefits

Competitive salary with performance-based incentives.
Flexible work options: office-based or fully remote.
Comprehensive health, dental, and vision insurance plans.
Paid time off and holidays.
Professional development opportunities and ongoing training.
Supportive and inclusive work environment.
Access to modern tools and technology to enhance your work experience.

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