Non-Credentialed Veterinary Support Staff

Who We're Looking For

Non-credentialed veterinary support staff with at least 3 years of patient care focused clinical experience to work REMOTE FROM HOME, handling high-pressure calls, and supporting pet owners through stressful situations. Emergency/critical care experience is a plus for some roles.

Open Positions

Pet Poison Helpline (PPH) Representative I
With a high level of professionalism and customer service, handle incoming calls and chats about toxic exposures, poisonings, and general care questions related to pets. Triage cases; provide accurate medical, health, and safety information and document records in electronic database.

Full-Time Evening (+$2/hr shift differential):

Work 40 hours/week, 4 shifts/week, 10.5 hours each
Varying shifts between 2pm-2:30am CST
Scheduled every other weekend (Saturday & Sunday) and rotating holidays
Work weeks run Saturday-Friday

Full-Time Float (+$3/hr shift differential):

Work 40 hours/week, 4 shifts/week, 10.5 hours each
Varying shifts between 5am-2:30am CST
Scheduled every other weekend (Saturday & Sunday) and rotating holidays
Work weeks run Saturday-Friday

Part-Time Evening:

Work 20 hours/week, 4 shifts/week, 5 hours each
Varying shifts between 5pm-12am CST
Scheduled every other weekend (Saturday & Sunday) and rotating holidays
Work weeks run Saturday-Friday

Pay & Differentials

Base rate of $19-20/hr + applicable shift differentials as noted per position/schedule
$5/hr weekend shift differential for phone hours worked between 12am CST Saturday-4am CST Monday on top of base and other differentials

Pay is discussed individually and is based on education, experience, and credentials.

Benefits

Medical, dental, vision, life, accident, critical illness, hospital indemnity and pet insurance
PTO & paid holidays
401(k) with match PTO & paid holidays
Company-paid life and disability insurance (in applicable states)
CE & license reimbursement
Bonus & incentive programs

Training

4–6 weeks paid, full time training (40 hours/week). Hours vary and may include days, mids and evening shifts. Training schedules are set in advance and no conflicts can be accommodated during this period.

Required Qualifications

Non-credentialed veterinary support staff with at least 3 years of direct patient care veterinary clinic/hospital experience.
Ability to work varying shifts including evenings, weekends, and holidays
Strong keyboarding and computer skills (Microsoft Office and common software)
Excellent written and verbal communication; professional, empathetic, and composed under pressure
Strong attention to detail and accurate data entry; ability to multitask while maintaining quality
Math proficiency: add, subtract, multiply, and divide across all units of measure including fractions, decimals, ratios, and percentages
Ability to gather, analyze, and synthesize complex or diverse information
Ability to follow and apply instructions in written, oral, or diagram form
Customer service-focused attitude with a genuine commitment to caller well-being
Ability to maintain confidentiality of client, product, and company information

Remote Requirements

Reliable internet meeting SCI’s IT requirements (details on our careers page)
Dedicated, distraction-free workspace during all working hours with no other responsibilities during shifts (including care of dependents or animals)

Due to the large number of applicants we receive and the unique nature of this position, we are not always able to respond to every candidate who applies. If we plan to move forward with you, you can expect to receive a response from us within a week of completing your application. If you do not hear from us, please know that we appreciate your interest, but we have moved forward with other candidates at this time.

Safetycall International

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Remote Non-Credentialed Veterinary Support Staff