Reporting to the Roster Coordinator, you will manage operations of the service delivery teams which Care Workers Scheduling to deliver the timely services to our participants. It is expected that you will foster high-quality, commercially viable, safe, and individualized care for our growing disability client base.
Coordinate Operations: Oversee and coordinate activities during the assigned shift. (A)Ensure all staff are logged in properly. (B)Address any missed logins promptly.
Workflow Management: Ensure a seamless workflow and address any disruptions promptly.
Shift Planning: Develop and manage shift schedules, ensuring adequate staffing levels. Identify any vacant shifts for the current and next day.
Staff Allocation: Assign tasks and responsibilities to staff members based on skills and workload.
Communication Hub: Serve as a central point of communication between team members and other departments. (A)Review and respond to unread messages and missed calls from staff. (B)Address staff pull-outs from shifts, update the care master, and notify the team.
Ensure that all timesheets have been generated till date, if there are any pending timesheets, for that need to follow-up with support workers for timely logout and case notes.
Collaborate with various departments to understand staffing requirements and ensure alignment with business objectives.
Maintain accurate and up-to-date records of employee availability, time-off requests, and work preferences.
Notify the Service Coordinator if there is any cancellations or late start or any changes of the supports.
Ensure that schedules comply with labor laws, company policies, and any relevant industry regulations.
Complete all the required trainings and read/understand all the resources provided.

Job Type: Full-time

Pay: $25,000.00 - $27,000.00 per month

Benefits:

Health insurance

Application Question(s):

Do you have any prior experience working with Australian or other international clients?If not are you comfortable communication with them?
Rate you english verbal communication
Last monthly Salary
Are you comfortable with morning shift (3am to 12pm )?

Work Location: Remote

SDH India

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