We're a fast-growing operations consultancy helping real estate agents across North America acquire more clients using AI, paid ads, systems, and leverage. We've helped 60+ agents build predictable, scalable businesses — and we're growing fast enough that the founder can no longer own client success alone.

That's where you come in.

The Role

You'll be the main point of contact for every active client in the program. Your job is simple to say, hard to do: keep clients getting results, feeling supported, and renewing.

You're not a note-taker. You're not a scheduler. You're the person who sees a client's leads drop before they do, gets on a call before they panic, and coordinates with the team to fix it before it becomes a problem.

What You'll Own

Onboard new clients — kickoff calls, collecting assets, setting expectations and KPIs
Run weekly/bi-weekly check-in calls and proactively review performance dashboards
Coordinate with media buyers, tech support, and VAs to keep campaigns running
Lead renewal and upsell conversations — you'll be accountable for retention, not just relationships
Maintain SOPs, keep CRM updated, and collect testimonials and case studies

Compensation

Base: $36,000 CAD/year
Performance bonuses tied to net retention and upsells influenced
Target OTE: $100,000+ once ramped
Full-time | Remote | EST hours | Flexible schedule

You're the Right Fit If:

You have 2+ years in account management, client success, or agency operations and you've had real conversations — the kind where a client is frustrated or considering leaving and you turned it around. You understand digital marketing well enough to spot when something's off, even if you're not the one fixing it. You think in systems, you communicate proactively, and you don't wait to be told there's a problem.

Tools you should know or be ready to learn fast: Go High Level, Meta Ads Manager, Zoom.

This Is NOT the Right Role If:

You need heavy direction to manage your day. You're uncomfortable having direct conversations with clients. You treat "client success" as admin work. You wait until the last minute to gather information or flag issues.

How to Apply

Apply here: https://form.jotform.com/260504845071251

A short video application is required and non-negotiable. In your video, tell us about a time a client was at risk of churning and what you did about it. No video = no review.

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