You're Not Just Answering Phones. You're Changing Lives.

Every call that comes into Shegerian & Associates is someone reaching out for help — often scared, confused, and unsure if they have a case. You're the person who listens, evaluates, and gives them clarity. That's not an administrative job. That's advocacy from the first hello.

We're California's premier plaintiff-side employment law firm, and we're looking for an Intake Specialist who brings equal parts heart and precision.

What You'll Do

Be the first voice potential clients hear — up to 6 phone evaluations daily with empathy, professionalism, and sharp case instincts
Research claims, spot patterns, and draft concise internal memos that help attorneys move fast and decide smart
Keep the firm's CRM, documents, and calendars immaculate — the behind-the-scenes work that makes everything else possible
Collaborate across teams and step in where needed, including supporting new-hire training

What Makes You the One

You lead with warmth but think like an analyst — you can connect with anyone and evaluate everything
Your organization is airtight and your follow-through is automatic
You communicate clearly in writing and in person, across every kind of personality
You stay sharp when priorities shift and the pace picks up
You're proficient in MS Word, Excel, and practice management software
Spanish fluency a strong plus

Why Shegerian & Associates

You won't find a more passionate, driven team. The work is meaningful, the standards are high, and the people around you will push you to be better. If you want a role where what you do every day actually matters — this is it.

Requirements

1 year of customer service experience

Benefits

What We Offer:

Hourly pay: $26-$28 BOE
Workplace: Remote
Industry-Leading Benefits:
Firm pays 100% of premiums for dental and vision
Firm pays 100% of all Silver-level medical plans
Firm contributes approximately 10% toward retirement (3% Safe Harbor + 7% Profit Sharing)
$500 annual FSA contribution
Time for Life: Accrual of 80 hours of PTO (additional 40 hours on 3rd anniversary), 40 hours sick pay, plus your birthday off as a fully paid day.

If this sounds like the work you've been looking for, we'd love to hear from you. Apply below — we review applications promptly.

Shegerian & Associates

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Intake Specialist