About the Role

We are seeking a customer-focused Online Chat Representative to provide real-time assistance to customers through web-based chat platforms. This role is ideal for individuals with strong written communication skills, attention to detail, and the ability to multitask while delivering a positive customer experience.

Primary Focus Areas

Deliver real-time chat support using company-approved platforms
Interpret customer questions and provide clear, concise responses
Maintain detailed and accurate chat records
Adhere to response-time expectations and quality standards
Recognize when issues require escalation and follow proper procedures
Maintain confidentiality and data security at all times

Ideal Candidate Profile

Strong written communication and typing proficiency
High attention to detail and consistency
Ability to manage multiple conversations simultaneously
Calm, solution-oriented approach to customer interactions
Comfortable working independently with minimal supervision
Reliable computer, internet access, and workspace

Experience & Education

High school diploma or equivalent required
Customer service or chat-based support experience is a plus
Familiarity with CRM or chat support systems is beneficial

What You Can Expect

Structured onboarding and ongoing support
Clear performance metrics and expectations
Flexible scheduling options
Professional, remote-friendly work environment

THE CALL FIRM

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Online Chat Representative