Customer Service Representative (Email, Chat, Phone)

Location: United States, Work at home

Job category: Technical Support Agent

Language: English

Do you love helping people and sharing your knowledge?

Do you have a passion for cool vehicles and fun companies?

Do you want to grow your career with a company that rewards your hard work?

Do you want to improve your work / life balance?

What's in it for YOU!

$17.00 USD, Starting Pay
Plus performance-based incentives each month, earning potential
Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
Health Benefits for you and your family, including: medical, dental, vision
401(k) Investment options with employer match opportunities
Paid Vacation Time
Computer Equipment Provided
100% REMOTE - Work-at-Home, including training
Great Work/Life Balance while developing your career
Position as a Transcom / Awesome CX employee (not an independent contractor)
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people

Join us as a Customer Service Agent for Email, Chat, and Voice Support!

In this Full-Time employee role, you’ll support an innovative, All-American electric vehicle startup where you’ll create the initial personal interaction customers have with the company, setting the tone for their perception and expectations of their future interactions and experience. You’ll be asked to own each customer inquiry from start to finish, ensuring that every interaction leaves the customer feeling valued, understood, supported, and confident in their choice to trust the brand. All of this should lead to deeper loyalty and customer retention.

Your day-to-day role will consist of guiding customers transparently through questions they may have about our client’s company, products, systems, and processes, providing technical support for the website, app, and in-car software by troubleshooting issues that they may be having. In addition, you will work with teams outside of Support to resolve issues that may need additional assistance, acting as the bridge for the customer as we navigate a resolution. You will address all of these situations with clarity and empathy, aligning yourself with the customer’s needs to convey complex information in an accessible way that empowers them.

This is an exciting opportunity to help shape the future of Support at a brand-new company, delivering on outstanding experiences so that customers can get back to enjoying their vehicles and next outdoor adventure!

What we are looking for:

We’ve got an exciting career opportunity for you, if you can:

Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
Be conversational and a natural connection-builder with customers
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service orientation and social perceptiveness
Work independently with discipline and motivation to succeed in both onsite and virtual environments
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work a full-time work week, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts, including: evenings, weekends, and holidays
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
High level of expertise with spelling, grammar, and punctuation
Courteous and friendly with high level of professionalism
Willingness to learn and adapt to new tools and technologies
Willingness to follow procedures and adhere to policies
Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
Strong time management and able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while you do it
Able to problem-solve and think on your feet
Highly adept at working with a high frequency of conflict situations, as well as upset customers with patience and professionalism
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
Able to use your hands to handle, control, or feel objects, tools, or controls
1 - 3 years of customer support and technical support call center experience

Preferred Skills and Experience

Previous work from home experience preferred
Prior experience with email and chat support preferred
Prior experience using customer support/relationship management software or similar systems preferred
Prior experience with automotive customer support/service/success
Prior experience with technology customer support/success (phones, computer, etc.)
Passion for automotive topics and electric vehicles

Location Requirements

Must live and work in one of the following states:

AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, *SC, SD, TN, TX, UT, VA, WI, WV

We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site.

Work at Home Requirements:

For this Advisor position, Transcom provides you an all-in-one computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings.

You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member) Your home office must be a private room with a door and cannot be a shared office space. Your monitor cannot face a window, if the office is on a ground floor.
Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
Your hardwired internet connection must meet the minimum speed requirements:
Minimum download speed 20 Mbps
Minimum upload speed 3 Mbps
Ping less than 100 ms or less

Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the chat, typing, and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!

Transcom

New Jobs

Customer Service Representative (Email, Chat, Phone)