Job Summary

The Membership Partner supports the day-to-day operations of the Membership Services and Experiences team by serving as a front-line resource for members. This role handles incoming help desk tickets, responds to member inquiries by phone and email, processes membership requests, and assists members with navigating their account and membership status. The Membership Partner works closely with the Membership Experiences and Operations Lead to ensure members receive timely, accurate, and consistent service across every touchpoint.

Position: Membership Partner – Part Time

Reports to: Membership Services & Experiences Team Lead

Work Location: Remote

FLSA Category: Non-Exempt

Salary Range: $18.00 to $20.00 per hour

Standard Schedule: Evenings and weekends required; approximately 15-20 hours per week

Key Responsibilities

Help Desk Tickets: Respond to member inquiries and issues submitted through our help desk system promptly and professionally.
Membership Support: Assist members with various aspects of their membership, including renewals, upgrades, and general information.
Process Member Requests: Efficiently process requests from members, such as account updates, service changes, and other related tasks.
Answer Calls: Handle incoming calls from members, addressing their questions and concerns with a friendly and helpful attitude.

Qualifications

Excellent communication skills, both verbal and written.
Strong problemsolving abilities and attention to detail.
Previous customer service experience is preferred but not required.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Sharepoint, and Teams).
Ability to work independently and as part of a team.

Knowledge, Skills, Abilities

ProblemSolving Skills: Strong analytical and problemsolving abilities to address member inquiries and issues.
Interpersonal Skills: Ability to build positive relationships with members and the IHQ team.
Organizational Skills: Strong organizational abilities to manage multiple tasks and priorities efficiently.
Adaptability: Flexibility to adapt to changing situations and member needs.
Attention to Detail: Keen attention to detail to ensure accuracy in processing member requests and handling inquiries.

Schedule

Maximum of four (4) hours per shift; approximately 1520 hours per week.
Staggered scheduling between 1:00 PM and 9:00 PM.
Flexibility to work evenings and weekends as needed.

About the Team

Established in 1948 by the 12th International President and first Executive Secretary (now Executive Director), Lullelia Walker Harrison, the International Headquarters (IHQ) of Zeta Phi Beta Sorority, Incorporated was the first Black sorority to establish a national headquarters. The IHQ team works collaboratively to support the sorority's mission and ensure efficient and effective operations across its numerous chapters worldwide. Grounded in our core values, integrity, diversity, equity, inclusion, respect, collaboration, and accountability, the team serves as the neutral center of global operations. The team strives to be the catalyst for modern, innovative, reliable, and sustainable solutions that create effective business practices, enhance the member experience, and promote the global community impact of the organization.

As an organization founded by five, Black women, we acknowledge that BIPOC and woman-identifying candidates are less likely to apply to jobs unless they meet every requirement. Do not be deterred if your experience does not align perfectly with every qualification in the job posting.

Zeta Phi Beta Sorority Incorporated

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