Client Experience Manager

LooseGrip • Full-time • Remote (Germany) • $50k / year • 2d ago

Be the glue. Deliver the goods. Elevate the experience.

At LooseGrip, we're a boutique digital consultancy that transforms brands through data-inspired storytelling and performance marketing.

We're seeking a Client Experience Manager who thrives on making things happen-someone who's as comfortable leading a kickoff call as they are untangling a Gantt chart. If you're a natural relationship builder with a knack for keeping projects on track and clients delighted, read on.

What You'll Do

Own the project lifecycle. From scope to delivery, you'll work with a team to ensure every project hits its mark-on time, on budget, and beyond client expectations.
Be the client's go-to. You'll build trust through clear communication, proactive updates, and a deep understanding of their goals.
Bridge the gap. Act as the liaison between clients and our internal teams, translating needs into actionable plans and ensuring alignment every step of the way.
Anticipate and adapt. Flag risks early, resolve blockers quickly, and pivot without panic.
Champion excellence. Hold the bar high for quality, ensuring deliverables not only meet but exceed client expectations.

What You Bring

Agency experience. You've managed projects in an agency setting and understand the nuances of client dynamics.
Project management prowess. You're adept at juggling multiple projects, timelines, and stakeholders without breaking a sweat.
People skills. Your communication is clear, your demeanor is approachable, and you know how to build lasting relationships.
Strategic mindset. You see the big picture and align project execution with overarching business goals.
Tech-savviness. Familiarity with project management tools and a comfort with digital platforms are second nature to you.

Why LooseGrip?

Collaborative by Design. While fully remote, the LG team thrives on accountability, transparency, and mutual respect enabling a culture that supports both high performance and true work-life balance.
Impact-driven. We focus on meaningful results, not vanity metrics.
Efficient operations. Our processes are streamlined, our meetings purposeful, and our communication clear.
Expertise valued. We trust our team members to lead in their areas of strength.
Data-informed. Insights guide our decisions, ensuring effective execution.

We collaborate with a diverse range of clients, from innovative startups to established brands, all seeking to make a significant impact.