Account Director (Retention Marketing - Klaviyo Expert)

Paired • Full-time • Remote • 23h ago

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.

🚀 Our client is a high-impact digital growth agency that powers some of the most ambitious e-commerce brands across the U.S. and Europe. Specializing in DTC, they deliver results-driven marketing strategies designed to scale revenue, boost retention, and deepen customer loyalty. From concept to execution, their expert team builds systems that don’t just perform; they convert, retain, and delight at every stage of the customer journey.

Role Overview:

We’re seeking a seasoned Account Director to take the lead on customer lifecycle strategy across multiple high-growth client accounts. This is a strategic leadership role—ideal for someone who has partnered with large, complex brands and knows what exceptional lifecycle marketing looks like from the inside out.

You should be comfortable owning both the strategic vision and tactical execution of enterprise-level retention programs—guiding planning, overseeing performance, and pushing for continuous growth. We want someone who’s not just followed a roadmap but has helped build it—someone who’s been in the room with key stakeholders, crafted the strategy, and driven it to results.

**Note that this role is open to all LATAM, Canada and Europe based candidates**

Your responsibilities:

Own retention strategy a range of high-growth DTC brands
Strategize, build and optimize full lifecycle systems
Lead client strategy calls and oversee all retention performance
Guide internal teams on execution and campaign production
Spot gaps, bring ideas, and push the work forward

Fluent in both spoken and written English
5+ years of experience in retention and lifecycle marketing
Proven track record working with large and complex brands (Nice to have: U.S. DTC e-commerce brands)
Advanced Klaviyo expertise—well beyond basic, plug-and-play flows
Hands-on experience with enterprise-level retention strategies and marketing automations
Exceptional strategic thinking and client leadership abilities

Nice to have:

Prior experience working in an agency or across multiple accounts

Fully remote work setup with flexible hours aligned to U.S./EU time zones
Opportunity to lead strategy and execution for high-growth DTC e-commerce brands
Creative ownership and autonomy to design, test, and optimize campaigns
Dynamic, fast-paced environment with room to innovate and make a measurable impact