About Brilliant
We are a female-founded, bootstrapped and profitable company on a mission to provide the best corporate gifting experience in the world! From the curation and production of memorable branded merchandise to the distribution of custom products, our team works together to bring brands to life. Think: newsworthy press kits, welcome gifts for new hires, merch sets to promote a product launch, or simply giveaways that people love.
We help companies create personalized experiences—campaigns, new-hire kits, storefronts, event swag—through a unified tech platform, global fulfillment (180+ countries, 6 warehouses), and hands-on creative collaboration brilliantmade.com (https://www.brilliantmade.com/?utm_source=chatgpt.com).
Why This Role Matters
The Vendor Specialist will be an integral part of Brilliant's Vendor Strategy team, providing essential operational, data management, and communication support. This dynamic role requires a highly adaptable and collaborative individual who thrives in a fast-paced environment. They will be a primary point of contact for our vendors, ensuring smooth day-to-day interactions, maintaining data integrity, and contributing to the efficiency of vendor-related processes. This position directly supports the Program Manager, Vendor Strategy, in building a robust and responsive supplier ecosystem crucial for Brilliant's continuous growth and operational performance.
What You'll Do
Vendor Data Management & Audit:
- Perform regular audits and cleanups of supplier and product data within internal software (e.g., Ada, Wrike) to ensure accuracy and completeness.
- Manage the entry, updates, and maintenance of vendor information, product catalogs, and pricing data.
- Proactively identify and resolve data discrepancies, ensuring reliable information for all internal teams.
- Support the Program Manager in monitoring vendor KPIs and identifying areas for improvement.
Vendor Escalation & Issue Resolution:
- Serve as the first point of contact for non-critical vendor service issues and escalations, triaging and resolving where possible.
- Escalate complex or urgent issues to the Program Manager, Vendor Strategy, providing necessary background information.
- Track and document vendor issue resolution processes to ensure continuous improvement.
Pricing Adjustments & Data Collection:
- Support the implementation and tracking of vendor pricing adjustments, ensuring data is accurately reflected across relevant systems.
- Gather and compile data for various vendor-related reports, analyses, and strategic initiatives (e.g., supplier spend, performance metrics).
Vendor Onboarding & Relationship Management:
- Facilitate the operational aspects of new vendor onboarding, including collecting necessary documentation, entering data into systems, and coordinating initial setup tasks.
- Serve as a primary operational point of contact for ongoing vendor communications, including inquiries, information requests, and scheduling meetings.
- Engage directly with new and existing suppliers in meetings, supporting negotiations and helping to balance relationships effectively.
Cross-Functional Collaboration & Communication:
- Work seamlessly with various internal teams across Brilliant (e.g., Account Management, Production, Creative, Sales) to gather information, facilitate requests, and ensure smooth vendor interactions.
- Act as a liaison, ensuring clear and consistent communication between vendors and internal stakeholders.
- Adapt quickly to evolving company priorities and project needs, providing flexible support to cross-functional initiatives.
Supplier Sourcing & Research:
- Conduct research on potential new international and domestic suppliers based on identified product gaps or strategic needs.
- Compile comprehensive profiles of prospective vendors, including capabilities, specializations, and contact information.
Documentation & Training Support:
- Create, organize, and maintain internal resources, documentation, and Standard Operating Procedures (SOPs) related to vendor operations.
- Assist in developing training materials and support the Program Manager in delivering training sessions to internal teams on vendor-related tools and processes.
What You Bring
- 2 + years of experience in a client-facing, vendor relations, or operational support role. Experience within the corporate gifting space or merchandising/supply chain is highly preferred.
- Exceptional organizational skills and meticulous attention to detail, especially in data management.
- Demonstrated ability to build and maintain positive relationships with external partners or clients.
- Proficiency in data management and experience with internal software systems (e.g., CRM, ERP, project management tools).
- Highly adaptable and comfortable working in a fast-paced, ever-changing environment with evolving priorities.
- Strong interpersonal skills with the ability to communicate clearly and effectively, both written and verbally, with diverse personalities.
- Proactive, solutions-oriented mindset with the ability to independently manage multiple tasks and prioritize effectively.
- Proficiency in Google Workspace or Microsoft Office Suite (Excel, Word).
Our Process & Next Steps
If you're someone who thrives on the blend of technical problem-solving with creativity and client-satisfaction driven outcomes—let's talk.
Successful candidates for this role can expect:
- 30 min. Screen with the People team
- Brief Hiring Exercise
- Hiring Manager Call
- Cross Functional Partner Interview - Operations team
- Cross Functional Interview - Production team
- Final Hiring Manager Interview
- Reference Check & Offer
Why Join Brilliant?
Impact at scale: Power automations that drive thousands of personalized gifting experiences annually
Hands-on collaboration: Work with sales, product, success, and fulfillment teams in a dynamic environment
Global footprint: Support clients across 180+ countries and touch the full giftee journey
Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities
