Laotian-English Bilingual Healthcare Customer Service Representative (Remote in California)
Location: California (Remote)
Job Type: Full-Time | W2
Pay: Starting at $21.65/hour + Performance Bonus Opportunities
Company: TTEC
Job Summary
Join TTEC as a Laotian-English Bilingual Healthcare Customer Service Representative and support customers from the comfort of your home in California. In this role, you’ll bring compassion, clarity, and a human touch to each interaction—making a real impact in the healthcare space.
Responsibilities
Handle inbound customer communications via phone, chat, or other channels
Provide accurate information and resolve issues effectively and empathetically
Conduct research and consult on customer inquiries
Apply product/service knowledge to deliver tailored support
Accurately document customer interactions
Qualifications
Fluent in both Laotian and English (verbal and written)
6+ months of customer service experience
High school diploma or equivalent
Strong communication and problem-solving skills
Comfortable using computers and navigating multiple systems
High-speed internet (minimum 25 Mbps download)
Benefits
Competitive base pay starting at $21.65/hr
Performance bonus opportunities
Paid Time Off (PTO)
Tuition reimbursement
Health and wellness incentives
Career development support with access to thousands of free learning resources
Supportive, inclusive work culture
Why Join TTEC?
TTEC is a Great Place to Work®-certified company committed to delivering exceptional customer experiences through a unique blend of humanity and technology. Our culture values diversity, inclusion, and growth. We support your career from day one with personalized training, development programs, and a team that truly cares.
About TTEC
Since 1982, TTEC has helped the world’s most iconic brands connect with customers in meaningful ways. We use voice, chat, messaging, and video to deliver great customer experiences — powered by people like you. We’re proud to be an equal opportunity employer, committed to a diverse and inclusive workforce.
