As the Field Application Specialist for the Southeast region, you will be responsible for providing product expertise, application knowledge, and technical support along each step of the customer's process, primarily for the Incucyte product line.
As the Field Application Scientist for the Southeast region, you will provide product expertise, application knowledge, and technical support along each step of the customer's process, primarily for the Incucyte product line. You will actively participate in the sales process by ensuring appropriate product positioning, leading product demonstrations, and (most importantly) helping support customers via training and troubleshooting after the sale.
The ideal candidate will be in the Raleigh-Durham Metro or Atlanta Metro area.
What you will accomplish together with us:
- Support the Sales organization in placing Incucyte instruments and reagents through product presentations, demonstrations, and application reviews.
- Assist customers immediately after the sale with instrument and application training and provide ongoing, periodic capability updates, application support, re-training, and troubleshooting.
- Provide appropriate feedback and VOC to the Marketing and Product management teams to assist with product improvements and future development.
- Support the Quality Department in the quality complaint process by troubleshooting and analyzing customer processes for investigation and resolution.
- Report to the manager and other appropriate personnel on the competitive landscape encountered in the field.
- Domestic travel 30-50%
- Ability to lift 49.9 pounds on a semi-regular basis
What will convince us:
- Bachelor's degree in biology, Bioengineering, Chemistry, or Biochemistry
- 2+ years’ experience with Fluorescence Microscopy and eukaryotic cell culture
- Previous product and/or application support experience
- Excellent communication skills and superior presentation skills
- Valid US driver's license
We Value:
- PhD or Masters
- Experience with Incucyte
- High emotional intelligence
- Ability to interact at various levels (Management, Development, Sales, Technical, Service, End-Users)
- Proficient in Windows-based software packages, including Word, Excel, PowerPoint, and Outlook.
- In the absence of prior application support experience, please highlight any prior customer-facing and/or customer-service experience.
- Identification with our core values: Sustainability, Openness, Enjoyment
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.
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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
We look forward to receiving your application.
www.sartorius.com/career
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com
