This is a hands-on patient-facing role — perfect for someone who enjoys connecting with people, explaining things clearly, and helping them feel reassured.
You’ll be:
- Calling patients regarding billing or payment questions
- Following up on declined cards or insurance issues
- Helping calm and guide patients who are confused or frustrated
- Logging updates and coordinating with our billing and clinical teams
This role also provides light administrative and clinical coordination support (scheduling, patient reminders, provider communication) as needed.
Key Responsibilities
- Make and receive patient calls about billing, claims, and account balances
- Handle payment questions, refunds, and credit card updates through Converge
- Follow up on insurance verifications and claim denials with the billing lead
- Provide clear, kind explanations to patients regarding charges or copays
- Log all communication in secure, HIPAA-compliant systems
- Support the clinical team with light coordination tasks (appointment reminders, intake forms)
- Work closely with billing specialists (domestic and international) for smooth daily operations
Qualifications
- 1–2 years of experience in healthcare, billing, or patient services (mental health experience a plus)
- Confident and calm on the phone with all personality types
- Excellent communicator — can listen carefully, explain clearly, and follow up reliably
- Strong attention to detail and documentation
- Tech-comfortable (Google Workspace, EHR platforms, billing portals)
- Independent worker who thrives in a remote setting
Why You’ll Love Working Here
- Supportive, kind, and organized leadership team
- Remote flexibility (perfect for part-time professionals or returning caregivers)
- Meaningful work that helps real patients feel cared for
- Opportunity to grow into full-time billing or clinical coordination roles
To Apply
Please submit your resume and a short note describing your experience working directly with patients or clients in sensitive conversations (billing, medical, or mental health preferred).
Job Types: Part-time, Contract
Pay: $20.00 - $25.00 per hour
Expected hours: 20 – 30 per week
Benefits:
Work Location: Remote
