Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Product Manager - Digital CX to support our client’s team.
Job Title: Product Manager - Digital CX
Location: Remote
Pay Range: $75 - $85/hr
Employment Type: Temp
We are seeking a versatile Product Manager / Product Owner to take end-to-end ownership of a dedicated development team. This blended role combines product strategy, stakeholder leadership, and hands-on agile execution, making it ideal for a product professional who thrives in an ownership-driven environment.
You will serve as the primary product lead for a defined market, ensuring that global omnichannel initiatives are effectively localized and delivered to create a seamless, high-quality customer experience across our product support organization.
Key Responsibilities
Product Strategy & Regional Leadership
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Market Ownership: Act as the dedicated Product Lead for your assigned market, serving as the subject-matter expert on regional requirements, customer needs, and business objectives.
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Omnichannel Localization: Champion global omnichannel initiatives and ensure features, workflows, and customer experience standards are successfully adapted and launched within your market.
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Roadmap Development: Partner with leadership to define, maintain, and execute a clear, transparent product roadmap aligned with both global strategy and regional priorities.
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Stakeholder Engagement: Build and maintain strong relationships with business partners, facilitating regular syncs to ensure alignment, prioritization clarity, and visibility into delivery status.
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Cross-Functional Collaboration: Work closely with core platform and global product teams to represent regional needs and ensure consistency across the end-to-end customer journey.
Agile Delivery & Execution
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Backlog Ownership: Fully own and prioritize the product backlog, ensuring the development team always has a well-groomed, execution-ready pipeline.
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Requirements Definition: Translate high-level business goals into detailed user stories, functional requirements, and clear acceptance criteria.
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Sprint Leadership: Lead all Agile ceremonies—including sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives—to drive predictable and high-quality delivery.
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Quality & Localization: Partner with Engineering and QA to validate that all deliverables meet the Definition of Done and deliver a polished, localized customer experience.
Qualifications
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Experience: 3–5+ years of experience as a Product Manager or Product Owner in a software development environment.
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Hybrid Skillset: Proven ability to balance strategic roadmap planning with hands-on execution and technical detail.
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Agile Expertise: Strong understanding of Scrum/Agile methodologies; extensive experience with tools such as Jira or Azure DevOps.
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Omnichannel Experience: Background working on products spanning multiple customer touchpoints (web, mobile, digital platforms).
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Stakeholder Management: Excellent communication skills with a track record of aligning cross-functional teams and managing competing priorities.
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Market Exposure (Preferred): Experience supporting North American or international digital markets, including regional localization considerations.
Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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