Job Title: Global Support Analyst
Job Type: 6-Month Contract
Classification: Part-Time – Fully Remote
Schedule: Saturdays, Sundays, and four (4) holidays within the six-month contract period
Hours: 8:00 AM – 5:00 PM PST
- Provide timely, professional responses to customer inquiries using knowledge base resources
- Manage incoming support cases efficiently through our ticketing system
- Track and follow up on open cases to ensure timely resolution
- Collaborate with internal teams to resolve customer issues
- Maintain high customer satisfaction and performance metrics
- Ensure smooth handoffs of cases across global teams and time zones
- Support internal stakeholders and cross-functional initiatives as needed
✅ What You Bring
Skills & Strengths
- Excellent written and verbal communication skills
- Strong attention to detail and organizational ability
- Customer-first mindset with a professional demeanor
- Ability to multitask and prioritize in a queue-based environment
- Strong analytical thinking and problem-solving skills
- Ability to work independently while collaborating effectively
- Experience with ticketing system, CRM.
- Strong documentation skills.
- Strong with MS office, Google Suite.
- Experience working with knowledge base.
